SUMMARY
The Quality Engineer is a hybrid role that is responsible for ensuring quality is designed into the product during new product development and supports compliance inquiries received from internal/external stakeholders. This role will engage in design reviews, analyze consumer complaints & returns, keep the product category teams informed of potential quality issues, recommend continuous improvements, initiate Corrective Action Requests (CAR), validate implementation and effectiveness, and liaison closely with the quality engineering team in Asia. With respect to compliance, this role will help address compliance inquiries from the sales team, and ensure we comply with our retail partner’s compliance requirements.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
- Ensure during new product development, quality feedback is provided, and the team is ‘designing for quality’.
- Support the development of quality and reliability requirements and test methods.
- Champion problem solving and root cause analysis activities with suppliers and customers to eliminate recurrence of non-conformance.
- Assist leadership in prioritizing, implementing, and tracking of continuous improvement projects.
- Serve as liaison with customers and retail partners for resolving concerns on matters pertaining to product quality.
- Analyze physical consumer returns to determine if any product changes are necessary. If changes are deemed necessary, then initiate an action plan to incorporate the change(s). Follow-through with Asia Team to verify changes are incorporated and appropriate validation testing has been performed.
- Carry out field data analysis from retail returns to consumer experience calls. This includes but is not limited to analysis of Kids2 Consumer Services data, retail returns data, and on-line reviews/comments.
- Support retailer compliance programs to ensure all compliance documents are properly uploaded and approved
- Help establish processes to comply with CPSC’s e-Filing requirements
- Support the development and maintenance of Kids2’s Test Matrix and Protocols
- Perform regulatory research, identify impacts/risks to the business, and establish processes to support compliance
- Must be familiar with MS Office applications and be able to prepare written reports.
- Other duties and responsibilities as assigned.
QUALIFICATIONS & EXPERIENCE
- 5+ years working experience in the quality and regulatory compliance field.
- Strong data analysis skills required (MS Power BI or equivalent).
- Familiarity with international safety standards pertaining to the Juvenile and Toy industry is a plus (e.g., CPSIA, ASTM F2167, F3084, SOR-2016-189; SOR/2011-17; AS/NZS 2195, AS/NZS ISO 8124-1; EN12790, EN16232, FCC, ICES, FDA, EMC).
- Familiar with retail compliance programs (Amazon Vendor Central, Target PSQA, Walmart)
- Lean and/or Six Sigma Certification preferred, but not required