Job description
OMNIA LIFESTYLE LIMITED
Job Overview:
Post: Administrative Assistant
Job Type: Full-time Part Time, Permanent
Location: Chiswick, London
Omnia is innovative health care business specialising in pain relief and management. Omnia offers a blueprint for its clients to achieve MEANINGFUL HEALING. This can be viewed as a journey that takes them from diagnosis to recovery, onto repair, regeneration and complete rejuvenation with the restoration of functionality and ultimately, the achievement of harmony of mind and body to freely enjoy life.
We are looking for a motivated and enthusiastic individual to join our team as an Administrative Assistant. This role is ideal for someone early in their career, including recent graduates, with the opportunity to gain experience in office administration and technology, marketing. The successful candidate will support various functions and contribute to the smooth running of daily operations.
You will be proactive, eager to learn, reliable, and adaptable to thrive in our friendly but fast-paced environment. While previous office experience is desirable, it’s not essential. Any prior work or voluntary experience in office administration and technology, finance or marketing, would be advantageous.
Main Responsibilities:
- Send registration forms to clients for all bookings.
- Ensure all clients receive and complete forms prior to appointments to minimise wait times and enhance the overall patient experience.
- Manage reception duties, including welcoming clients, assisting with seating, and providing help with parking arrangements.
- Professionally and courteously handle incoming calls from potential and existing clients.
- Provide relevant information, schedule appointments, and document call interactions.
- Follow up on any action items from client calls as necessary.
- Utilize Tableau to manage Omnia's revenue and profitability data.
- Create detailed reports and dashboards to track sales performance and identify business trends.
- Maintain an up-to-date sales list, ensuring accuracy of data.
- Track and report revenue from various therapies and referral sources for use in analytics.
- Manage booking and payment processes across multiple platforms, including TM3, TM3Pay, and Treatwell.
- Ensure seamless integration and functionality of all booking platforms.
- Reconcile sales figures between Treatwell and TM3, ensuring consistency and accuracy in financial records.
- Assist in setting up tents and equipment for events.
- Participate in face-to-face marketing efforts and engage with clients at events.
- Write briefing notes and other essential documents to support campaign or event management activities.
Key Skills Required:
- Proficiency in Excel and Microsoft Office (Word, PowerPoint, Outlook).
- Experience in handling CRM systems for client data management.
- Strong data analytics skills, with experience in tools like Tableau or similar software.
- Excellent communication and interpersonal skills for handling client inquiries.
- Adaptability and willingness to learn new systems and tools.
What we can offer you:
- Funded and supported professional development opportunities.
- 28 days annual leave.
- Workplace Pension Scheme
- Employee Discount on all offered treatments and therapies
- Discounted Private GP
Work Location: In person
Pay: £12.00-£13.00 per hour
Job Types: Full-time, Permanent