Candidate Value Proposition
- The successful candidate will have the opportunity for growth within the organization.
Typical Day in Role
Customer Care Representative will provide customer service to client’s Plan Sponsors and Plan Members as well as administrative support to the case management teams. This team is the first point of contact for our customers when accessing the AMCS program and is vital in delivering a great customer experience.
- Gather referral information from clients through verbal intake process*
- Handle calls and emails from Plan Sponsors and Plan Members*
- Process new referrals and file closures in case management system*
- Process mail, faxes, invoices, offsite files, files copy requests etc.
- Provide administrative support to case management teams (template letters, data entry updates, office supplies etc.)*.
- Handle basic client reporting and ad hoc assignments/projects
Candidate Requirements/Must Have Skills:
1) Bilingualism in French and English
2) 2-3 years of previous experience in a high pace customer service environment
3) 2-3 years of administration and clerical skills or similar related work experience
4) Proficiency in Microsoft Office Suite (Excel, Teams, Word etc)
Soft Skills
• Strong customer focus with strong active listening skills
• Excellent verbal and written communication skills (French/English)
• Ability to probe, investigate and resolve issues
• Excellent word processing, spreadsheet and database computer skills
• Adaptable, organized and quick learner
• Strong attention to detail and accuracy
• Well organized and able to prioritize tasks
• Demonstrated ability to work collaboratively and effectively in a fast-paced, multiple team environment as well as must be able to work well independently
Nice-To-Have Skills:
- Understanding of medical terminology an asset
-Amazon Connect
Education:
• Post Secondary School education