CLIENT CARE COORDINATOR
About HTX Home Inspections: We are a locally owned company which has grown every year since our start in 2020. We provide a wide variety of home inspection services including residential, new construction, light commercial, pre-listing, and more. We offer full-service convenience by also providing many ancillary services including pool & spa inspections, termite inspections, digital foundation inspections, and more. We serve home buyers, home sellers, investors, and real estate agents, and aim to provide the best service in the industry! We strive to provide superior customer services with every transaction.
Position Overview: We are seeking a person who is friendly, enthusiastic, and who is slightly obsessed with details to join our fast-growing team in a fast-paced industry.
The Right Candidate: You have great communication skills – on the phone, in person, and written – and can learn processes quickly while able to think on your feet and adapt to change. You are excited about working with a small team and are self-motivated, able to work independently. This is a fantastic opportunity to gain experience in the real estate industry and enhance your customer relationship skills.
Client Care Coordinator Position Summary:
In a sentence: Keep the gears of HTX Home Inspections greased and running smoothly. You will:
- Schedule and confirm all types of inspections and add-on services for clients.
- Represent HTX Home Inspections as the first point of contact for many clients and Real Estate Agents, displaying friendliness, patience, confidence, and adeptness.
- Support our inspectors by scheduling, routing, and facilitating communication.
- Be self-motivated and extremely organized, have excellent communication skills, and be able to handle many moving pieces at a time.
Responsibilities:
- Receive and respond to all incoming communication via phone, email, text and online
- Schedule inspections and add-on services
- Arrange property access for inspectors
- Ability to educate others about our services
- Ensure all data is accurate and kept clean
- Assist with agent care projects
- Communication with team members, real estate agents, and owner
Required qualifications:
- Detail oriented
- Be an analytical and logical thinker, able maintain precision and order in processes
- Enjoy connecting with people and personable
- Be a team player and self-motivated
- Be a great communicator, on the phone, in person, and written
- Comfortable multi-tasking in a fast-paced environment
- Extremely comfortable using computers and Google/Microsoft suites of products
- A High School graduate
- Pass a background check
- Have a valid driver’s license, clean driving record and a reliable vehicle
- Long periods of sitting and typing
Benefits, Hours & Wage:
This position is Full Time
- Currently remote, will move to hybrid in the future
- Monday – Friday, 8:30am – 5:30pm
- We offer Medical, Dental, & Vision