Compensation: $27 to $29 Hourly
What’s in it for you?!
- Fast Hiring, Multiple Positions!
- Flexible remote on appilcable positions!
- Tremendous career growth opportunities!
- Leadership development, including mentoring and coaching!
- Team building activities and social events after hours!
If that’s you, let’s talk!
What You Will Be Doing
- Provide a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity.
- Be responsible for the installation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software.
- Troubleshoot and respond to situations where standard procedures have failed in isolating or fixing equipment or software problems.
- Perform restorative and maintenance actions either remotely or at the end-user location to resolve end-user problems.
- Typically resolve issues referred by help desk support.
- Follow standard procedures and guidelines.
- Understand how assigned duties relate to others within the team and how the team integrates with related teams.
- Impact your own team through the quality of the support provided.
- Recognize and solve typical problems; select solutions from established options.
- Communicate moderately complex information in routine situations, typically within your own team.
- Work under general supervision with limited ability to modify approach.
- Manage your own workload as an individual contributor with no supervisory responsibilities.
- Perform all other duties as assigned by management.
Experience You Will Need
- 2+ years in desktop and remote support.
- Experience with Office 365 support.
- Proficiency with ticketing systems, particularly ServiceNOW.
- Advanced knowledge and support for Windows 10/11.
- Experience with Office 365.
- Knowledge of networked printers.
- Understanding of networking fundamentals.
- Azure AD Advanced Networking are preferred
Our client asked me to submit 3 great people within the next few days.We work directly with the hiring manager and can arrange interviews within a few days.
Skills You Will Need
desktop and remote support.,Office 365 support.,Networking