Job Title: Bank Teller
Location: Saint Helena, CA (100% On-site)
Skills required:
- Customer Service Skills
- Cash Handling Skills
- Good verbal and written skillset
- Banking experience is highly preferred but will accept good cash-handling experience.
Responsibilities:
Teller position. Provides client support to inquiries that include but are not limited to: general bank transactions; operational issues, and/or bank office support. Requests are received from various channels, including face-to-face, email, phone, or from internal business partners. Ideal candidates should be able to work under moderate supervision and have a general skill set that is applied to the essential functions. Utilizes knowledge or resources to resolve moderately complex issues, and escalates complex non-routine problems. Accountable for performing assigned functions efficiently while ensuring all regulations, procedures, and policies are adhered to.
In-branch client Support may include, but is not limited to the following:
- Greeting all branch customers with exceptional customer service and handling reception duties for customers meeting with other internal partners
- Processing of deposits/cashing checks
- Placing holds
- Completing Currency Transaction Reports (CTRs)
- Processing payments
- Fulfilling cashier check requests
- Other common Bank Teller duties
- Processing courier bags with client cash deposits
Back Office Client Support may include, but is not limited to the following:
- Reviewing inquiry and formulating a response or implementing action to resolve which may result in the inquiry being resolved during initial contact or may perform additional research, problem-solving, or escalation to other internal partners.
- Processing mail, payments, and check orders
- Fraud monitoring and escalation
- Scanning transactions at the end of the day
Relationship Advisor requests may include, but are not limited to:
- Requests for Cashier's Check
- Arranging appointments
- Researching items including ensuring necessary funds are available for a withdrawal
- Verifying signature