Description
We are looking for a Customer Service Representative to join our team in Santa Barbara, California. In this role, you will be tasked with handling customer inquiries, processing orders, and maintaining accurate customer accounts across several departments. This role offers a short term contract employment opportunity.
Responsibilities
- Handle a high volume of incoming calls professionally and efficiently, while also making outbound calls to customers for order requests.
- Process and modify orders relating to various departments.
- Create new customer quotes based on unique customer needs.
- Audit paperwork to ensure that the required service was received by the customer.
- Assist with the prorating of work orders for billing and use the database system to input notes in customer accounts.
- Address complaints concerning billing or service, referring complaints of service failures to designated departments for investigation.
- Collaborate with other departments as necessary to ensure customer satisfaction and service.
- Maintain accurate customer credit records and process customer credit applications.
- Utilize Microsoft Excel and Word for data entry and email correspondence.
- Schedule appointments and perform other job-related duties as assigned.
Requirements
- Must possess skills in Answering Inbound Calls and managing Inbound Outbound Calls
- Experience in Call Center Customer Service is required
- Customer Service skills are essential for this role
- Ability to perform Data Entry tasks accurately and efficiently
- Proficiency in Email Correspondence is necessary
- Familiarity with Microsoft Excel and Microsoft Word is a must
- Experience in Order Entry is required
- Ability to Schedule Appointments effectively and systematically
- Applicants must be able to work in a team and independently
- Strong problem-solving abilities and excellent communication skills are required
- Must be able to handle customer inquiries and complaints professionally and effectively
- Flexibility to work in different shifts, including weekends and holidays if required
- High school diploma or equivalent is required, a higher degree in a relevant field is a plus
- Previous experience in a customer service role is desirable but not mandatory.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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