Job Overview
We are looking for an experienced Remote Call Center Representative to join our dedicated team in Jacksonville, FL. As a key member of our customer service team, you will play a vital role in delivering exceptional service while working from the comfort of your home.
Key Responsibilities
- Manage incoming customer calls and inquiries with professionalism and efficiency.
- Accurately document call interactions for record-keeping and quality assurance.
- Uphold a courteous and helpful demeanor while assisting customers.
- Strive to ensure customer satisfaction through clear and effective communication.
- Meet specified performance targets and deadlines.
Required Skills
- Proficient in data entry and maintaining accurate records.
- Familiarity with Windows 10 operating systems.
- Strong verbal communication skills.
- Ability to work independently and demonstrate a detail-oriented approach.
- Experience with Avaya systems is advantageous.
Qualifications
- A minimum of 1 year of experience in a call center or customer service environment.
- Availability to work a schedule that concludes no later than 10 PM Eastern time, either Sunday-Thursday or Tuesday-Saturday.
- Must possess a USB headset that is compatible with Avaya for handling customer interactions.
Career Growth Opportunities
Joining our organization opens the door for continuous professional development and advancement within the company. We are committed to fostering a supportive environment where your career can flourish.
Company Culture And Values
We pride ourselves on our inclusive company culture that values diversity and promotes teamwork. Our employees are the heart of our success, and we are dedicated to creating a positive work environment that encourages collaboration and respect.
Networking And Professional Opportunities
As part of our professional network, you will have the chance to connect with industry experts and fellow professionals, enhancing your skills and expanding your career horizons.
Compensation And Benefits
We offer a competitive hourly wage along with the flexibility of remote work arrangements, ensuring a healthy work-life balance for our employees.
Employment Type: Full-Time