Software Resources, Inc. has an immediate, long term contract job opportunity for a Telecom Services Coordinator with a major corporation in Orlando, FL.
Schedule: Hybrid (2 days per week on-site in Orlando, FL)
Representative Duties:
- Must have experience with Avaya Communication Manager
- Receives and processes all voice and data requests. Plans, coordinates and implements communication projects which may include software, hardware and voice data infrastructure cabling.
- Recommends, designs and implements technical solutions including call management systems, voice response applications and computer telephony integration (CTI) technology.
- Performs communication systems administration including call center applications, system announcements, automated attendants, capacity planning, internet protocol (IP) telephony and application of system patches.
- Obtains cost estimates for installations, changes and communication repairs.
- Tracks information related to service order requests, programming changes, inventory utilization, key sheets, floor plans and IP addresses.
- Performs other related duties as assigned.
Minimum Qualifications:
- Bachelor's Degree from an accredited institution in Computer Science, Telecommunications, Electrical Engineering or other closely related field and three years' experience supporting converged private branch exchange (PBX) and Voice Mail networks with multiple locations or an equivalent combination of related education, training and experience.
- Ability to program and support PBX, automatic call distribution (ACD), voice over Internet protocol (VoIP) and voice messaging systems.
Preferences:
- Avaya Communication Manager experience
- Avaya Call Center Technology including Avaya One-X software
- Experience with Avaya voicemail (Aura Messaging)
- Experience with Avaya IP Telephony
- Develops and assist with customer needs for communications services
- Experience with Avaya Call Recording applications
- Experience working with Telecommunication to establish new circuits and verify billing
- Knowledge of wiring and cabling terminology
Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients' hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference.
Telecommunications Services Coordinator