Job Overview
Join our esteemed organization dedicated to transforming healthcare experiences as a Remote Call Center Representative. In this pivotal role, you will assist clients by providing exceptional support and problem-solving solutions, embodying our commitment to improving lives.
Key Responsibilities
- Deliver accurate and insightful responses to client inquiries while escalating complex matters as necessary.
- Leverage your expertise to resolve client issues, update account information, and ensure effective follow-up for resolution confirmation.
- Uphold service level agreements (SLAs) and consistently meet production goals.
- Collaborate effectively with colleagues and management to resolve inquiries and contribute to the training of new team members.
- Identify opportunities to enhance client service efficiency by recommending procedural improvements.
Required Skills
- Minimum of two years of experience in customer service with a focus on call center protocols.
- Preference for candidates with experience in Medicaid/Medicare.
- A background in healthcare is advantageous.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) and familiarity with web browsers (Edge/Chrome).
- Strong attention to detail coupled with excellent organizational capabilities.
- Willingness to complete a Harver Assessment during the interview process to assess communication skills, multitasking proficiency, and problem-solving abilities.
Qualifications
- At least a high school diploma or equivalent.
- Additional education in healthcare or customer service is a plus.
Career Growth Opportunities
Explore numerous opportunities for professional development through access to comprehensive leadership and technical training programs designed to enhance your skills and advance your career trajectory within our organization.
Company Culture and Values
We pride ourselves on fostering a diverse, equitable, and inclusive workplace. Our commitment to social responsibility thrives in an environment that celebrates individuality while striving for a collective mission.
Compensation And Benefits
- Salary range: \(27,200 - \)38,900 per year, with base pay influenced by geographic location, experience, and other relevant factors.
- Enjoy flexible vacation policies, 401(k) employer match, comprehensive health benefits, and education assistance.
- Experience a fully remote work environment, ensuring flexibility and work-life balance, with a standard schedule of Monday to Friday, 8:00 AM - 5:00 PM CST.
If you are ready to make a meaningful impact while advancing your career in a collaborative environment, we invite you to apply and join our mission-driven team.
Employment Type: Full-Time
