Dice is the leading career destination for tech experts at every stage of their careers. Our client, mProgen, is seeking the following. Apply via Dice today!
Responsibilities:
- Oversee technology infrastructure
- Manage relationships with third-party vendors and service providers, ensuring they meet performance and service level agreements (SLAs)
- Lead the firm s cybersecurity program, including leading risk assessments and developing mitigation plans
- Communicate effectively with senior management regarding IT strategies, performance and issues
- Develop, implement and maintain IT policies and procedures to ensure efficient operations, compliance with regulatory standards, and alignment with organizational goals
- Implement best practices to enhance service delivery
- Serve as a liaison between employees and the firm s IT services vendor for IT-related questions or concerns
- Provide IT training and support for employees to enhance their understanding and use of the firm s technology tools
- Coordinate and execute the employee onboarding and offboarding processes
Qualifications:
- Bachelor's degree in Information Systems, Computer Science, or a related field
- 5+ years experience in IT service delivery
- Proven track record of managing third-party vendors
- Demonstrated project management skills, including planning, execution and monitoring
- Proficiency in best practices for network administration and cybersecurity
- Strong understanding of regulatory requirements related to IT
- Excellent communication and interpersonal skills
- Ability to provide excellent customer service and support to internal stakeholders
- Ability to work independently with minimal supervision and thrive in a fast-paced environment
- Ability to work onsite four days/week, remote on Friday in a professional business setting
Needs to have a degree from a regular 4-year college, no online universities
IT Service Delivery Manager/ Project Manager- Houston, TX- Full Time