What you’ll do as a Freelance Customer Service Agent
- Handle tasks and contact patients related to Compliance monitoring, calling patients to capture their observations, conducting offboarding calls and coordinate kit collection and post-service feedback survey
- Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices
- Clearly communicate with both clinicians and patients via phone calls and emails
- Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance
- Securely and sensitively handle confidential patient data within a highly regulated environment
- Share successes, challenges and ideas to ensure our patients remain the focal point of our business
You will be invited to book some shifts made available that you know you can attend fully.
You will be working from home, where you need a stable internet connection, and enough privacy to make calls to our patients. You need to be based in the UK.
Doccla will provide all training necessary, and the IT equipment needed for the role.
Requirements
What experience you will bring to the team:
- Previous healthcare experience ideal but not essential
- Previous experience using CRM systems (such as Zendesk), and instant messaging systems (such as Slack) preferred
- Humble, positive and committed attitude
- Collaborative and reliable team player
What we are looking for from you:
- Excellent verbal and written communication skills
- You have availability to work at least 8 hours per week, especially Fridays/Saturdays/Sundays when we are most likely to need support.
- Access to reliable WiFi network able to support clear video calling
- Proficient in operating computer systems and related technology
- Capable of learning new systems and software
- An individual who enjoys the experience of working in a fast paced and constantly changing environment