Randstad Enterprise operates in 70 countries across 360 RPO programmes and more than 800 managed services programmes. We have US$ 11.8 billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company, and so are our clients.
The mission of the business intelligence team is to create a data-driven culture which empowers leaders to integrate data into daily decisions and strategic planning. We aim to provide visibility, transparency, and guidance regarding the quantity and quality of results, activities, financial KPIs, and leading indicators to easily identify trends aimed at data-based decision-making.
Position Objective
The purpose of this role is to partner with client stakeholders, internal operational stakeholders, and client-dedicated BI colleagues to provide business solutions through data.
This position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within RSR. This position will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.
As a Business Intelligence Partner, you will be responsible for overseeing the end-to-end delivery of regional and global account and client BI reporting. This will include working with other colleagues on the client-facing BI team to provide usable datasets, create dashboards with meaningful insights,and ongoing communication and partnering with the ‘BI consumers’. The key to this is that as a Business Intelligence Partner, you will be a commercial and operational expert with the ability to translate data into insights. You will use this to mitigate risk, find operational and revenue-generating opportunities and provide business solutions.
Position Summary
Consult
- Responsible for being the liaison between the external client, operations teams and the wider BI teams
- Using client data and insights to highlight and provide observations and recommendations and contribute to ongoing business discussions and decision-making.
- Analyze the client’s data to present the account leadership and client with potential approaches or opportunities for improving service delivery performance and elevating value-added opportunities.
- Have commercial awareness and work with the account leadership to maximize revenue-generating opportunities.
- Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.
- Qualify the business needs of each request and use expertise to partner on solutions.
- Develop strong working relationships with the client stakeholders and account leads.
- Serve as a functional and technical data visualization and business intelligence subject matter expert.
BI Development
- Responsible for ensuring all contractual conditions around reporting, financial elements, SLA's and KPI's are reviewed, understood and adhered to
- Assess operating reality to validate solution requirements and adjust as needed.
- Implement and reinforce tools, including standards, procedures, and documentation.
- Oversee the design and build of insightful, scalable, and actionable visualizations.
- Build, implement, and schedule production standards of files and reports to ensure accuracy and timeliness.
- Ensure reporting quality and accuracy by evaluating, integrating, and complementing data sources.
- Execute continuous process improvements.
- Demonstrate knowledge of general database functions, data storage, data models, SQL, and data transfer protocols.
Maintain Standards
- Work within the agreed parameters aligned to the global method of BI production.
- Leverage an agile work environment to incorporate new innovative and value-adding components into existing portfolios.
Experience
- Project Management and/or process improvement experience highly preferred
- MI/Business, Intelligence/Data Science/Analytics background is essential
- Human Resources or Business Process Outsourcing experience is preferred
- Extensive experience supporting technical client services (i.e. consulting experience).
Knowledge, Skills, and Abilities
- Ability to write intermediate SQL scripts using an ANSI-compliant dialect
- Excellent communication and facilitation skills required for various levels throughout external and internal organizations
- Excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.
- Ability to turn ambiguous information and unstructured challenges into insights, plans and recommendations in a constantly evolving environment.
- Ability to mine data, improve and develop new data sources (including attribution) and translate data into actionable recommendations and compelling stories.
- Ability to prioritize and manage multiple projects, tasks, and meeting deadlines while maintaining quality
- Ability to create meaningful insights and metrics that are aligned to business priorities and objectives.
- Data visualization preferred; ability to analyze data and translate it to non-technical (layman’s) stakeholders.
Preferred Experience
- Experience in the recruitment industry (e.g. MSP/RPO) and/or B2B marketing
- Development experience with Tableau.
- Experience executing tasks/processes within an Agile framework.
- Scrum certification(s) from an accredited organization.
What’s in it for you:
- Largest global staffing leader
- Competitive salary + bonus
- Excellent benefits package - medical, dental, vision
- Generous PTO policy earned from day one
- Education and professional development
- Rapid career growth
- Retirement savings and security
- Employee stock purchase plan
- Paid parental leave
- Short and long term disability
- Employee assistance program and health advocacy
- Health and dependent care flexible spending account
- Metlife auto and home insurance
- Metlife legal plan
- Referral reward program
- Exclusive discounts and programs with dozens of nationwide vendors and retailers
At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2022 DiversityInc Top 50 company, a Human Rights Campaign 2022 Best Places to Work for LGBTQ+ Equality, a Military Friendly company for Veterans, Military Spouses & Suppliers, and a 2022 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad.
When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
The base salary range for this position is $90,000-105,000.
At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.