Job Title: AWS Cloud Operations
Position Type: Long term Contract
Location: : Jersey City, NJ
Job Description:
Basic understanding of AWS services (EC2, S3, Lambda, VPC) e.g., AWS Certified Cloud Practitioner - Essentials
Previous experience with cloud compute and centralized networking, VPC subnetting, routing, and security groups/NACL.
Familiarity with ServiceNow ticket management
Strong analytical and problem-solving skills
Excellent communication and collaboration skills
Average Handle Time (AHT) for incidents
Satisfaction ratings from development teams regarding the quality of support provided
Percentage of issues resolved directly by Tier 1 engineers without escalation