Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is for you!
Working with some of the US’ premier companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.
Hired by Matrix has provided talent solutions to enhance organizations’ team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.
At-a-Glance:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Loan Processor!
What You’ll Do:
- Responsible for escalation support and proactive monitoring activities, working within the Servicing Oversight - Portfolio Oversight team, with key goal of ensuring mortgage servicing functions are held within standard service level agreements.
Primary Responsibilities:
- Support servicing portfolio oversight team and proactive monitoring and ensure response to inquiries and escalations are processed timely within defined Service Level Agreements.
- Coordinate and follow up with response to appropriate internal groups, including senior management.
- Monitor internal reports to identify new inquires and escalations, pick up new inquiries and escalations and facilitate research and response back.
- Perform in depth loan level reviews of early to late stage delinquent mortgage loans.
- Work with external vendor to track the inquiries and escalations and provide timely response back on loan level escalations.
- Create and prepare ongoing reporting to track inquiry and escalation, response time, aging, and trending on categories of inquiries.
- Track issues reported to assess potential client impact and determine appropriate client facing and internal communications to notify respective parties, as needed.
- Perform backup support for other team members in the Servicing Oversight group.
- Participate in ad hoc projects and project management as needed and assisting management with requests related to servicing oversight.
- Additional responsibilities as required by management.
What You Bring:
Preferred Experience:
- 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management.
- Preferred 1+ years of management/supervisory experience.
- Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
- Working knowledge of applicable regulatory guidelines related to mortgage servicing.
- Adhere to turn time commitments while working in a high-volume environment.
- College degree preferred.
Skills:
- Excellent organization skills.
- Strong verbal and written communication skills.
- Strong computer skills - must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software.
- Preferred knowledge of mortgage servicing tools, including MSP / Director.
- High level of accuracy and detail oriented/multitasking.
- Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment.
Position Type: Contract
Get in Touch:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Abhishek at 201-336-0795 to learn more.
Who We Are:
Since 1986, Hired by Matrix, Inc. has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.
Connect with us on LinkedIn today and learn more about how HbM can change your career: https://www.linkedin.com/company/hired-by-matrix-inc/
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