Job Title: Enrollment Support Representative
Department: CTProClear
Reports To: Enrollment Support Supervisor
Our Company:
PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.
At PracticeTek, you'll have the opportunity to:
- Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry
- Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers
- Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care
- Build a rewarding career with opportunities for growth and development
The RCM Department:
The Revenue Cycle Management (RCM) department helps doctors get paid for their services. From clearinghouse enrollments to patient accounts, to insurance claims, our RCM team members help practices grow and succeed financially.
The Career Opportunity:
The Enrollment Support Representative role exists to assist new clients with the implementation of our integrated clearinghouse services. This role creates revenue opportunities for the company by providing the clients with integrated options that allow a more seamless billing process and could save them time and positively impact their revenue stream. The overall objective of this role is to assist and guide the client with tasks required for implementation, notify them of next steps, and address any questions or concerns that may arise during the process.
The position is based in Duluth, GA with a hybrid work schedule (3 days per week in office).
Areas of Accountability:
The Enrollment Support Representative has responsibility for the following outcomes:
- The Enrollment Support Representative will provide a great customer experience with timely feedback, thorough clearinghouse enrollment insights, and great communication skills
- A clinic’s ability to bill electronically is dependent on their clearinghouse setup and enrollments. The Enrollment Support Representative will assist with this set-up and guide the clinic through enrollments for each payer.
- While quality is key for enrollments, we strive for the clinic’s new clearinghouse option to be activated and put into production within thirty days of sale, based on the complexity.
Competencies for Success
Required Qualifications:
- Experience: Minimum of two (2) years in clearinghouse enrollment or medical billing, with a preference for experience in Change Healthcare, Waystar, or Trizetto
- Salesforce Knowledge: Minimum of two (2) years of experience with Salesforce, demonstrating proficiency in maintaining clean and accurate data through its various functionalities
Minimum Qualifications:
- Has carried a client assignment load of 40+ clinics
- Maintain high standards of integrity and accountability
- Outstanding written and verbal communication skills
- Ability to multi-task demonstrating strong organization skills
At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between [Salary Range] for this position.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
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