Job Summary
Under the supervision of the IT Manager and the lead of the Desktop Support Team Supervisor, provide a variety of computing technical support and services to Phoenix staff, faculty, and affiliates of the Entomology & Nematology, Plant Pathology departments, and Programs within. The incumbent is expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined on-the-job training and development planning. Troubleshoot problems and engineer sustainable solutions with OS, applications, connectivity, and security at the technology and operational level. Implement and maintain security configurations to support Campus Cybersecurity guidelines. Research, learn, and document solutions for technical problems. Test software and hardware to assess fitness for purpose. Write and maintain technical documentation for both support staff and clients. Serve as augment to web and system administration support. Maintain incident and service request management documentation.
Apply By Date
October 7, 2024 at 11:59 p.m.
Qualifications
Minimum Qualifications
For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.
- Experience providing great Customer Service in a high-tempo busy environment with frequent interruptions
- Experience with learning and applying various technological solutions without formal training, standard operating procedures, documentation or paid enterprise solutions
- Experience with demonstrating consistent professional high quality performance and attention to detail. Consistently maintain complete and accurate system hardware, software licensing, network and work records.
Preferred Qualifications
- Demonstrated knowledge and effective application of Departmental, UC, Federal and State: Communication, IT security policies and procedures.
- Proficient with Bigfix, Infoblox, Microsoft Active Directory, HyperV, Powershell, SCCM, WSUS
- Proficient with Cloud/Hybrid Cloud hosting technologies like: Office365, Box.com, Azure, AWS, dropbox, various Google Apps, Aggie Video
- Proficient with a variety of Content Management Systems (CMS) such as: Concrete5, Wordpress, UC Davis SiteFarm, UC Davis Canvas, Kaltura, UC ANR Sitebuider, Plone, and Drupal.
Key Responsibilities
- 50% - Client & Systems Support
- 25% - Instructional Technology Technician and Multimedia Database Curator
- 20% - Special Projects and Assignments
- 5% - Skill Development
Department Overview
Phoenix Cluster is a large administrative cluster providing administrative and technical support to the over 600+ faculty, staff, and students of Entomology, Nematology and Plant Pathology. This position is part of a team of personnel providing IT support services within Phoenix. Will work with a diverse staff in Phoenix to provide IT support services necessary to further teaching and research activities.
PLEASE NOTE: THE PHOENIX CLUSTER IS RECRUITING FOR ONE PHOENIX CLIENT/DESKTOP/SYSTEMS SUPPORT ANALYST, AT THE INFORMATION SYSTEMS ANALYST 1 OR INFORMATION SYSTEMS ANALYST 2 LEVEL BASED ON EDUCATION AND EXPERIENCE. PLEASE SUBMIT AN APPLICATION FOR THE APPROPRIATE POSITION BASED ON EDUCATION AND EXPERIENCE LEVEL. IF YOU ARE ALSO INTERESTED IN THE INFORMATION SYSTEMS ANALYST 2 POSITION - APPLY TO JO# 73010 BY 10/07/2024 TO BE CONSIDERED.
Position Information
- Salary or Pay Range: $24.19/hr. - $43.44/hr.
- Salary Frequency: Bi-Weekly
- UC Job Title: INFO SYS ANL 1
- Percentage of Time: Full-Time, 100%
- Shift Hours: Manager will advise
- Hybrid/Remote/On-Site: On-Site
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
- High quality and low-cost medical plans to choose from to fit your family’s needs
- For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
- Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
- Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
- Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
- Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
- Access to free professional development courses and learning opportunities for personal and professional growth
- WorkLife and Wellness programs and resources
- On-site Employee Assistance Program including access to free mental health services
- Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
- Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
- Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
- UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff
Physical Demands
- Climbing, Crawling, Kneeling, Sitting, Squatting, Stooping, Bending, Walking, Carrying, Attendance, Cleaning, Driving, Pulling , Pushing, Reaching, Removing, Speaking, Standing, Twisting, Writing, Grasp, Talk or Hear
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
https://ucdavispolicy.ellucid.com/documents/view/271
- Work in various biological and chemical work areas (daily) requiring lab safety training and Personal Protective Equipment.
- Work at multiple primary office locations and dynamic work schedules as business needs require. To include changing primary workstations several times a day.
- Travel to satellite buildings on and off campus for supported IT Service on a daily basis. Occasional travel for training activities.
- Ability to adjust work schedule as needed to ensure work tasks are completed.
- Be able to work on-campus work-site at least 100% of the total work hours required even during reduced operations, pandemic or natural disaster as an identified essential employee.
- Work occasional evenings and weekends for system deployment and maintenance activities, and project priorities.
Special Requirements
Background Check
This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.
Diversity, Equity, Inclusion and Belonging
At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don’t meet all the requirements? We still encourage you to apply! #YouBelongHere