Job Description
The IT Office Specialist will be responsible for managing and supporting the organization's office technology infrastructure, ensuring the smooth operation of all office IT systems, software, and networks. This role includes troubleshooting hardware and software issues, maintaining cybersecurity protocols, providing technical support to staff, and participating in system upgrades and maintenance tasks.
Responsibilities
- Provide prompt technical support to internal users for software, hardware, and network issues via helpdesk or in-person assistance.
- Regularly maintain and upgrade hardware and software to ensure optimal performance and security. Includes managing servers, PCs, printers, and antivirus software.
- Monitor and maintain the organization's local area network (LAN), wide area network (WAN), and wireless network infrastructure to ensure uptime and security.
- Create and maintain comprehensive documentation for all company computers and relevant technology assets.
Qualifications
- 2-4 years of experience in an IT support role, with a strong understanding of network management, system administration, and technical support.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), or equivalent are a plus.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
- Proficiency in Windows, macOS, and Linux operating systems.
- Knowledge of networking protocols, LAN/WAN configurations, VPNs, and firewalls.
- Experience with cloud platforms (AWS, Azure, Google Cloud) and virtualization technologies (VMware, Hyper-V).
- Familiarity with Active Directory, Office 365, and Exchange Server.
- Experience in cybersecurity and data protection best practices.
- Ability to analyze issues, identify solutions, and implement fixes quickly and effectively.
- Strong verbal and written communication skills to interact with technical and non-technical staff.
- Ability to prioritize tasks and manage multiple support requests simultaneously.
- Collaborate effectively with other IT team members and cross-functional departments.