Russell Tobin's client, a leading financial services company, is hiring a Customer Service Support Specialist in Sacramento, CA.
Job Title: Customer Service Support Specialist
Hours and Training:
- Work Schedule: 40 hours/week, Monday to Friday, 7:30 AM – 4:00 PM
- Overtime: TBD, based on business needs
- On-call/Weekends: TBD, based on business needs (No Weekend Work)
Payrate:$25 to $28.49/hr.
Contract Duration: 6 months
Conversion Potential: Yes (Contract to Hire)
Location: 100% Remote (Prefer candidates from Southern CA or California local)
Position Overview:
As a Service Support Specialist, you will be the key point of contact for customer service inquiries, ensuring effective communication and resolution. Your daily responsibilities will include:
- Referring customers to the appropriate internal professionals for escalations and reassignments to achieve resolution and customer satisfaction.
- Monitoring and responding to customer requests, processing equipment service requests, and scheduling maintenance while recording all activities in the applicable CMMS.
- Communicating timely program information to service providers, ensuring satisfactory service delivery.
- Following up on service events to confirm completion and customer satisfaction.
- Collaborating with the service delivery team to meet service goals and maintaining data accuracy.
Communication Skills:
- Articulate technical information clearly to build rapport with stakeholders.
- Discuss troubleshooting and repair situations professionally and effectively.
- Monitor open requests to achieve closure while adhering to metrics requirements.
Interaction Level:
- Daily interaction with management and team members.
Skills Overview:
Qualifications:
- Bachelor’s degree with 2 years of experience in a team-based customer service environment, or
- Associate’s degree with 5 years of experience in a team-based customer service environment.
Must-Haves:
- Strong organizational and time management skills.
- Ability to work effectively both individually and in a team.
- High level of commitment to customer service.
- Excellent verbal and written communication skills.
- Proficiency in software applications for word processing, email, and order entry.
Technology Requirements:
- Experience in GMP, GXP environments.
- Proficiency in Microsoft Office; experience with SAP, Service Max, and Maximo is desirable.
Additional Requirements:
- Scheduling and maintenance repair experience.
- Familiarity with scientific laboratory environments.
Success Metrics:
- Exceptional analytical skills and proficiency in Excel.
- Openness to change and new technologies.
- Self-motivated with strong follow-up capabilities.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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