Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets, and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL) and Radio-Frequency (RF).
Read more at http://www.lumenis.com
Follow us: https://www.linkedin.com/company/lumenis/about/
We are looking for a Customer Support Coordinator to join our Team.
Location: San Jose, California
Job Responsibility:
- Support a highly energetic and results orientated sales and service team.
- Answer a high volume of incoming service and sales calls.
- Liaise with finance, logistics and other groups within the company to ensure delivery of product to the customer.
- Process after sale and service orders and communicate order status to customers.
- Provide customer support, trouble shoot with customers on device issues.
- Maintain Customer Engineers calendars.
- Identify potential order/shipment issues and escalate them to management.
- Resolve all issues regarding orders, delivery, and pricing to resolution.
- Consistently apply company policies and procedures in day-to-day operation.
- Take on additional projects when assigned.
Qualifications required:
- 3 years of experience in a Customer Service, Dispatcher/Scheduling environment
- Reliability and accountability a must
- Positive work ethic and the ability to exercise mature judgment.
- Team player who can also work well independently while taking ownership of areas of responsibility.
- Strong oral, written and interpersonal and customer-service skills, including courteous telephone etiquette.
- Ability to adapt to a fast-paced environment, learn and retain new evolving information and procedures.
- Ability to think analytically, set priorities and meet deadlines.
- Detail oriented with great organizational skills and the ability to multitask.
- Demonstrate initiative in researching and resolving customer issues.
- Ability to provide mathematical concepts and calculations.
- Sound decision making skills.
- Ability to interpret policies and procedures and communicate effectively.
- Ability to exercise discretion on sensitive and confidential matters.
- Self-motivated
What we offer:
This working role (3 days in office, 2 days work from home) offers a work-life balance. We offer a full benefits package, including paid vacation and holidays.