About Our Company:
Blue Kangaroo Packoutz is the fastest growing provider of contents removal, restoration, storage and packouts in the country. We help clients recover from fire, water damage, and natural disasters, by packing, cleaning, and storing personal property until their homes or businesses are ready to move back in.
Job Summary:
The Contents Operations Manager is responsible for overseeing the day-to-day operations of a contents restoration company. They schedule and manage field service work, track contents, oversee the estimating, billing and collection processes, and communicate with insurance companies, estimators, public adjusters and clients on a regular basis.
Responsibilities:
- Partner Relationship Management: Develop strong relationships with insurance companies, vendors, and restoration partners.
- Project Management: Manage project timelines, scheduling, and execution.
- Personnel Management: Schedule work for field crews and cleaning technicians.
- Invoice Management: Prepare and submit invoices to insurance carriers.
- Process Optimization: Improve processes to align with business and industry growth.
- Policy Creation: Create and manage company policies and procedures.
- Workflow Efficiency: Streamline and define workflows to ensure maximum efficiency.
- Staff Training: Train new hires on processes and technology tools.
- Performance Measurement: Measure team performance against throughput goals.
Qualifications:
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to work under pressure and meet deadlines.
- A willingness to work in challenging conditions (like in a home that has had a fire).
- Valid driver's license, a clean driving record and willingness for some required travel.
- Experience with contents restoration, the insurance industry or moving company is preferred.
- Experience with Xactimate is preferred.
- Experience with iCat inventory software a plus.
What you can expect from us:
- Opportunities for growth and development.
- A positive and supportive work environment.
- Competitive compensation.
- A strong commitment to safety.
- A willingness to listen and collaborate.