Compensation: $21/hour - $25/hour. Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Required Skills & Experience:
- 1+ years of experience in a customer service, administrative, or call center type of position.
- Ability to handle a fast-paced environment.
- Detailed orientated, ability to multitask and possesses great organizational skills
- Must be able to utilize a headset and computer terminal and navigate through multiple systems to input and retrieve information.
- Comfortable with Microsoft Windows environment including Excel and Word.
- Excellent writing and verbal communication skills.
Summary: A client of Insight Global is looking for Customer Service Representative to serve as the primary interface with our customers. This position will be responsible for acquiring inbound calls and emails, accessing the nature of the calls, and creating work orders in the IFS system.
Responsibilities:
- Receive high volume inbound calls/emails, identify the nature of the calls and emails and document all information according to standard operating procedures.
- Create work orders for service requests and relay information to appropriate dispatchers.
- Obtain and accurately enter new customer information into the IFS system.
- Distribute new customer form to accounts receivable manager for approval.
- Maintain customer database master files.
- Manage and distribute customer complaints accordingly.
- Any other duties and responsibilities as assigned by the Manager.