Role: NOC Engineer
Location: Onsite Fulltime - Fort Mill, SC
Job Description
Key Responsibilities:
- Monitor network performance, respond to alerts, and diagnose/troubleshoot issues promptly.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Good Knowledge on IT infrastructure
- Knowledge on Computer networks and enterprise networks.
- Perform routine system checks, maintenance tasks, and updates for optimal network performance.
- Hands on experience on monitoring tools like ServiceNow, Solarwinds, Dynatrace, Alertiste, DPA etc.
- Experience of working with CISCO for creating and handling RMAs/Cases.
- Utilize monitoring tools for proactive issue identification and resolution.
- Document and track incidents, resolutions, system changes, and workflow/playbooks.
- Provide technical support to end-users, engaging with stakeholders effectively.
- Work with vendors, service providers, and global teams to optimize network infrastructure.
- Ensure compliance with security policies, procedures, and participate in incident response.
- Participate in an on-call rotation for after-hours support and SLA response times.
- Contribute to improving and automating common issues, monitoring, and maintaining positive team relationships, including remote collaboration.
- Experience of working with Datacenter teams to perform the physical troubleshooting of devices.
- Good knowledge on Event management and ITIL standards.