Our client, a leading Life Sciences company, is looking for a Service Support Specialist for a Contract to Hire opportunity. Please note this role is 100% remote, and all candidates must be located in Pacific Time to be considered.
Daily Responsibilities:
- Communicating with customers by email and phone to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction.
- Assisting customers by scheduling maintenance and repairs.
- Monitor & respond to customer requests ensuring effective communication
- Process requests for equipment service
- Schedule regular maintenance and record all event activities in applicable CMMS
- Communicate timely program information to selected service providers to ensure satisfactory delivery of services
- Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
Requirements:
- Must have impeccable written and spoken communication skills.
- Must be highly experienced with MS Outlook.
- Associate's or Bachelor's degree.
Preferred:
- Experience in a service platform such as Service Max or Maximo
- Experience in Life Sciences environment, exposure to scientific laboratories or scientific equipment.