Customer Support experience in Healthcare Supporting Merchants and delivery driver to safely deliver sensitive healthcare products.
Manage call live operations
New Sector in healthcare
Sensitive products being transported
To ensure we have delivery accuracy.
Since it is pilot, data will be in Google Drive
Scrapy team, having scale up for success.
How to ensure issue is occuring and avoiding preventive measures in delivery.
In terms of experience,
Problem Solving, Customer Service, Outbound calls, calling drivers, FAQs, etc.
Tooling: Google Suite - Slack and sometime Jira or Salesforce
Phone Skills required.
Deliveries for merchants for healthcare
Healthcare would be perfect match
