Job Overview
Are you enthusiastic about travel and eager to assist others in planning unforgettable journeys? We are in search of a dedicated Virtual Research & Scheduling Assistant to become a part of our team. This entry-level position provides an excellent opportunity to support clients in organizing their travel arrangements while enjoying the flexibility of remote work.
Key Responsibilities
- Engage with clients via phone, email, and chat to assess their travel preferences and requirements.
- Deliver personalized recommendations for destinations, accommodations, transportation, and activities.
- Address client queries and resolve any issues with professionalism and promptness.
- Manage bookings for flights, hotels, rental vehicles, tours, and other travel services tailored to client needs.
- Ensure itineraries are seamlessly organized in accordance with clients' schedules and budgets.
- Confirm reservations and supply clients with comprehensive travel itineraries.
- Keep abreast of the latest travel trends, visa regulations, and safety updates for destinations.
- Maintain meticulous records of bookings, payments, and client communications using our CRM system.
- Process payments and handle invoicing as required.
Required Skills
- Previous experience in customer service or within the travel industry is advantageous.
- Strong communication abilities, proficient in both written and spoken English (knowledge of additional languages is a plus).
- Familiarity with booking platforms and CRM systems.
- Exceptional problem-solving skills with keen attention to detail.
- Demonstrated capability to work independently and collaboratively, with a commitment to delivering exceptional customer service.
Qualifications
- A high school diploma or equivalent is required; an Associate’s or Bachelor’s degree in a related field is preferred.
- Prior experience in customer service or the travel sector is a plus.
Career Growth Opportunities
We are committed to fostering a culture of professional development and continuous learning in the travel industry, offering avenues for career progression and skill enhancement.
Company Culture And Values
Our organization emphasizes a supportive and collaborative environment where teamwork and communication are paramount, ensuring that all employees feel recognized and empowered.
Compensation And Benefits
- Competitive pay with opportunities for performance-based bonuses.
- Remote work with flexible hours promoting a healthy work-life balance.
- Access to exclusive travel discounts and perks for personal travel.
If you are passionate about enabling others to create extraordinary travel experiences, we invite you to apply today and embark on a fulfilling career in the travel industry.
Employment Type: Full-Time