Details / General Information:
Job Description: Summary:
The main function of a Network Engineer is to determine user requirements and design specifications for computer networks. A typical network engineer is responsible for planning and implementing network upgrades.
Job Responsibilities:
- Adjust network sizes to meet volume or capacity demands
- Communicate with customers, sales staff, or marketing staff to determine customer needs
- Coordinate network operations, maintenance, repairs or upgrades
- Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems
- Determine specific network hardware or software requirements such as platforms, interfaces, bandwidths, or routine schemas
- Develop and implement solutions for network problems
Qualifications:
- Bachelor's degree in a technical field such as computer science, computer engineering or related field required
- 0-2 years experience required
- Network/systems administration/related work experience required
- Cisco Certified Network Professional (CCNP) certification a plus
- Knowledge of computer hardware as it relates to data storage
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Miscellaneous Information:
Service Type: On-Site
Export Compliance Authorization Required: No
Specific Responsibilities of this Position: Providing end-user, network, infrastructure, and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting, as well as to interact with different production team members and executives. Employees will be on their feet throughout the day, lifting, climbing, and maneuvering stairs and ladders to reach screen-guarded areas.
Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work (1st, 2nd, 3rd) depends on the plant/location where you work and can vary.
Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Client Radios, and Tablets)
Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions
Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems.
Support the incident management process to coordinate issue resolution
Support the label printing process at locations where IT has responsibility
Complete assigned IT project tasks. Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution
Work with our Business Partners to ensure their IT needs are met. Interact with all levels of the workforce from hourly union production workers up to plant executive leadership
Minimum Qualifications
Support users at multiple physical sites, flexibility to work weekend production overtime as needed, and flexibility to work multiple shifts depending on the plant location and production schedule (shared with other members of the team).
3-7 years of experience supporting end-user devices/networks in Information Technology
Cisco LAN/WAN infrastructure knowledge
Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
Demonstrate initiative beyond the assigned work to improve output and/or assist others
Preferred qualifications:
Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Client Push-to-Talk radios, and phones), computer peripherals, and network connections.
Ability to support Windows PCs and peripherals
Knowledge of client hardware use, repair, and replacement
Knowledge of Client Operating Systems (Windows 10, Windows 11)
A working knowledge of Microsoft Office products (SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint).
Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar)
Working knowledge of Cisco routers, switches, and wireless access points as well as network sniffers and analyzers (Wireshark), cable testers, and IT security fundamentals.
Protocols such as VLANs, NAT/PAT, VPNs, IPsec, and TCP/IP
Troubleshooting skills for Layer 1-4 switching and routing
Technical knowledge of data, video, and voice network services
Basic understanding of Active Directory management
Knowledge of ITIL concepts including Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk.
A working knowledge of ServiceNow
Work Site Description: Vehicle and Battery Assembly Plant
Preferred Work Schedule: Primary - 2nd and 3rd shift coverage
Secondary - 1st shift coverage
Weekend work - Saturday and Sunday
Physical Required: Fit For Work Required
Is driving a GM Vehicle required, or will the worker be driving a GM vehicle more than occasionally (a few times per month) as part of the job function?: No