Job Title: Supervisor, Resident Experience
FLSA Status: Exempt, Salaried
Location: New York, NY
Worksite Status: Onsite
We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.
As for our team? We are a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.
We’re on a mission to make city life happier – want to join us? Since you got this far, we’re assuming the answer is, “absolutely.” So, here’s what you can expect:
As a Supervisor on the Resident Experience team, you’ll do deliver best-in-class customer service and be responsible for helping others and solving complex problems.
As a leader on our team, you should be:
- A passionate person who believes in helping others win by providing the resources and development necessary to grow.
- An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
- An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
- Authentic. Bring your best self to work, let’s do something amazing.
- Flexible knowing and expecting that things change and that’s what makes our business stronger.
What you will do:
- Provide strong leadership to a team of 5 direct reports by setting clear goals, expectations, and priorities. Motivate team members to achieve their full potential and foster a positive and collaborative work environment.
- Identify opportunities and training needs and implement effective solutions to enhance team efficiency, skills and knowledge. Provide coaching and mentorship to team members to help them grow and develop in their roles.
- Facilitate open and transparent communication within the team and across departments. Keep team members informed of important updates, changes, and initiatives, and encourage feedback and suggestions for improvement.
- Welcome new residents to the community with warmth and enthusiasm.
- Assist and guide the on-site Resident Experience Team at the Front Desk and Welcome Center in carrying out their daily duties.
- Schedule maintenance visits to ensure residents can settle into their new homes with minimal issues and disruptions.
- Investigate and solve resident issues.
- Communicate with clear intentions and professionalism.
- Make actionable recommendations on how to improve the resident experience based on daily observations.
- Ensure daily tasks of the department are completed.
- Facilitate training of new team members.
- urgent and important matters to management’s attention.
What you should have:
- 2+ Years of experience within hospitality industry
- Strong leadership abilities with the ability to inspire and motivate team members.
- Excellent communication and interpersonal skills.
- Solid understanding of team dynamics and performance management principles.
- Ability to effectively manage multiple priorities and meet deadlines.
- The ability to connect with others to keep the team aligned and focused.
- High attention to detail and the self-initiative to follow through and ensure resolutions are carried out.
- Technology skills to ease into using our CRM system (Microsoft Dynamics) and phone systems to assist residents throughout the day
- The technical experience to lead teams, internal and external, and earn their trust and respect for your competence.
- A proven track record of delivering projects, and results, is required. Prior leadership experience preferred. Experience building a team a plus. Doing any, or all of that, in a multi-family environment would be good too.
- The discipline and willingness to do what needs to be done.
- A love for doing what others won’t and solving difficult problems.
- A desire to grow and take on ever increasing responsibility.
- Doing any, or all of that, in a multi-family environment would be good too.
What we offer:
We owe it to our people - both residents and Beam team members – to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it’s fair, but because it’s what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we’ll always let you know where you stand, and we strive to help you get where you want to go.
At Beam, you’ll be surrounded by people who model our Cultural Responsibilities :
- Be a good neighbor.
- Do the right thing.
- Help others win.
- Be Yourself.
- Be Better Today Than Yesterday (BTTY).
Base Salary: $62,000 - $66,000
Exact compensation may vary based on skills, experience & location.
Benefits: First and foremost, we’re human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you – physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.
A few of the people you will work with:
Stephanie
Siobhan
Kaitlin
Michelle
Diversity, equity, and inclusion is critical to our success as a company. That said, it’s not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.
To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.