Job Description
Quality Control Supervisor (Mobile Devices)
- Rate: 35.00 /hr. W2
- Contract Length: 12 months + multi extension / capability
- Location Expectations: Onsite Irving, TX
- Ability for Conversion & Extension: YES
Why Join Us
Our client is a global leader in technology, opening new possibilities for people everywhere. Since being established in 1969, Our Client has grown into one of the world’s leading technology companies, and has become recognized as one of the top 10 global brands.
Through relentless innovation and discovery, they are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, and much more.
Position Summary
- Our client is seeking a Quality Control Manager (Mobile Devices) to oversee the quality roles of the overall Mobile Refurbishment process.
- This will include setting up quality processes and systems that insure product quality is met and maintained at the third-party repair vendor to include areas such as ongoing quality review meetings, issuance and follow-up on corrective action requests, onsite process audits and setting up quality checklists for inbound/inline/outbound inspections.
- This role will provide leadership and direction to the team and work with internal and external parties in resolving quality issues as they relate to refurbished phones.
Primary Responsibilities
- The QA supervisor will work closely with internal support teams as well as HQ/Factory in this regard as well, maintain direct customer communications for quality related concerns and/or alignment activity.
- Provides product audit checklists for the introduction of new repair models
- Provides formal weekly/monthly reports on the repair quality performance of the third-party vendor
- Coordinates customer reject returns for screening and/or expedites shipments of products
- Defines quality inspection processes and assesses the need for changes based on effectiveness
Preferred Qualifications
- 5-7 years of job related experience
- Thorough understanding of the ANSI/ASQC Z1.4 stds
- Experience with ISO 9000 to support certification audits is beneficial (not required)
- Proficient in MS Office including Excel, Word and PowerPoint
- Experience with using statistical process control and failure mode effect analysis FMEA applications
- Experience auditing internally and third parties with minimal documentation to insure process
- Bachelors Degree in Engineering or equivalent
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