L1 Support Engineer
San Francisco CA 94105 (5 days onsite)
12 Months
Job Description:
The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that.
What you’ll do:
You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.
Responsibilities:
- Coordinate sending and receiving IT equipment via our vendors
- Troubleshoot and resolve software issues for Mac and PC
- Know when to escalate complex issues
- Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more
- Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
- Troubleshoot basic network issues (DNS, VPN, and WiFi)
Requirements:
- Strong Apple support experience
- JAMF MDM experience
- Desire to learn new technologies and skills
- Ability to handle support tickets in line with SLAs
Bonus points:
Zoom Room configuration experience
Experience supporting large meeting AV needs
