Job Details:
Position: Service Desk (Onsite Role)
Location: Columbus, OH 43219
Shift: Monday to Friday, 8:00 AM - 8:00 PM (Flexible shift hours within this window)
Work Mode: Onsite only (No hybrid or WFH)
Pay Rate : $26.00/Hour on W2
Job Overview:
This is a technical role supporting a global client’s service center. The ideal candidates will provide Level 1 technical support to users and manage service requests in compliance with IT Infrastructure Library (ITIL) standards. This is not a typical customer service position; it requires strong technical acumen, the ability to manage incidents, and proactive communication skills.
Key Responsibilities:
- Service Desk Support:
- Provide reactive and proactive technical support for client tools and applications.
- Handle and manage incidents and service requests from authorized users.
- Support access requests for various CSC services.
- Communication:
- Effectively communicate with authorized users in English (Japanese is a plus, particularly for users located in Japan).
- Use clear, user-friendly terminology to resolve technical issues.
- Integration & Collaboration:
- Seamlessly integrate with the client's tools, interfaces, technology, and processes.
- Collaborate with the Client Global Service Desk and third-party vendor service desks.
- Access Management:
- Manage the approval, issuance, and inventory for SecurID RSA Token requests for employees, contractors, and external clients.
Qualifications:
- Strong technical support background, preferably with service desk experience.
- Familiarity with ITIL processes is a plus.
- Proficiency in managing service desk tools and handling service requests.
- Ability to work onsite in Columbus, OH, with flexibility in shift scheduling.
- Fluency in English; proficiency in Japanese is a bonus.
Why Join?
- Be part of a dynamic, global technical support team.
- Competitive pay and a supportive, tech-focused work environment.
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