Company: Style Netbox
Location: Santa Ana, CA
Salary: $19 - $24 per hour
Schedule: Monday to Friday, 8-hour shifts
About Us:
At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
Job Description:
We are looking for a Customer Service Representative who is passionate about delivering exceptional customer experiences. In this role, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring their satisfaction with our services.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate information.
- Resolve customer issues or complaints in a friendly and efficient manner.
- Process orders, manage accounts, and track customer requests.
- Maintain detailed and accurate customer records.
- Work closely with internal teams to ensure customer concerns are addressed swiftly.
- Provide product or service recommendations based on customer needs.
Qualifications:
- High school diploma or equivalent; college degree is a plus.
- Previous customer service experience (1-2 years preferred).
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficient in using customer service software and Microsoft Office Suite.
Benefits:
- Competitive hourly pay ($19 - $24 per hour).
- Monday to Friday schedule with weekends off.
- Health, dental, and vision insurance options.
- Opportunities for career advancement within the company.
- A positive and collaborative work environment.
If you're dedicated to providing top-tier service and thrive in a client-focused role, we encourage you to apply and join the Style Netbox team in Santa Ana, CA!