Job Summary
To gather requirements, configure, and support various mission critical software platforms.
Key Responsibilities
The Application Support Specialist will work closely with development teams, IT staff, and end-users to ensure that applications are running smoothly and efficiently. Key responsibilities include diagnosing and resolving application issues, gathering requirements for enhancements, and providing user training and support. The successful candidate will have a background in application support, business systems analysis, or software development. This role offers the opportunity to work in a fast-paced environment with a focus on continuous improvement and innovation, with the opportunity to learn new systems. Creates, maintains and improves written policies, procedures, technical documentation, and training aides for the entire staff.
Qualifications
- Strong customer service skills
- 2+ years of experience in application support or a similar role
- Strong understanding of software systems and troubleshooting techniques
- Excellent problem-solving and analytical skills
- Ability to communicate effectively with both technical and non-technical users
- Familiarity with database management and SQL
- Experience with IT service management tools (e.g., ServiceNow, Jira)
- Ability to handle multiple tasks and prioritize effectively
- Experience with cloud platforms (e.g., AWS, Azure) is a plus
- Knowledge of scripting languages such as Python or PowerShell is a plus
- Experience with industry standard platforms such as Netsuite and Shopify is a plus.
This position is preferred to be based out of the NYC office, and able to work in the office 3 days per week.