***This role is not available on C2C/Corp-to-Corp***
Location: Hybrid to San Diego, CA (3 days remote)
Contract Length: 12+ months (Contract to hire for the right person)
Job Description:
· Leading a mindset change by adopting a forward-thinking, platform-centric approach towards digital help experiences and inspiring the team to embrace change and evolve with the industry.
· Driving innovation for our organization’s digital help experiences by partnering with teams and stakeholders across the company’s ecosystem to identify new opportunities.
· Collaborating and partnering across Consumer Group and Customer Success to deliver new capabilities and experiences to unlock growth and retention as well as to drive efficiencies for the business.
· Employing leadership and problem-solving skills to create platform-focused solutions that meet end-user needs and exceed expectations, keeping the latest market trends and technological developments in mind.
· Mitigating risks, addressing challenges, and making tough decisions in a dynamic, fast-paced environment to ensure flawless execution of team initiatives.
· Leading a team of professionals from different fields, ensuring collaboration, and promoting a culture of dedication to providing delightful end-user experiences.
· Continuously identifying areas of improvement and opportunities for innovation to ensure that our organization remains at the forefront of the industry and maintains its position as a market leader.
· Driving holistic with extreme ownership empathy for customers, experts, and the operators who enable digital experiences
What We Are Looking For:
· Strong ability to analyze and interpret data, with a plus on writing queries.
· Ability to understand complex technical workflows and drive innovative product solutions for internal business users while consistently pushing innovation boundaries and balancing short-term customer needs with long-term product vision.
· Strong communication skills to engage and evangelize with both technical and non-technical users.
· Demonstrated passion for seeking a deep understanding of customer needs and turning that insight into a compelling vision.
· Proven track record of driving through designs, ideas, and roadmaps with an entrepreneurial mindset and an exceptional drive.
· Adept at building deep domain expertise in complex business areas to establish customer empathy and trust.
· Capable of establishing credibility with technical teams via common understanding of web application development, API services, technical documentation.
· Ability to connect and collaborate with product, UX, marketing, engineering teams, and strategic partners to drive decision making and execution.
· Strong technical background to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners.