SUMMARY
We are seeking an experienced and dynamic Senior Data Manager to lead our team of database and BI developers to manage and maintain all company databases. The successful candidate will have a strong background in data management and a proven track record in developing and maintaining a central database, such as a Customer Data Platform (CDP). This role will play a critical part in integrating and optimizing data across various business areas including Subscription Billing, Marketing Automation, Contact Center, and Customer Support. Additionally, the Senior Data Manager will ensure high availability and uptime through effective data governance and reliability management practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Manage, mentor, and lead a team of database and BI developers. Ensure the team is motivated, productive, and aligned with the company’s goals.
· Data Strategy Development: Develop and implement a comprehensive data management strategy to ensure the effective collection, storage, and use of data across applications and the organization.
· Central Database Development: Lead the design, development, and implementation of a central database (e.g., CDP) that integrates data from various sources such as Subscription Billing, Marketing Automation, Contact Center, and Customer Support.
· Implement Marketing Automation best practices for data and data management in HubSpot or related tools.
· Oversee the integration of disparate data systems and ensure seamless data flow across all business functions. Implement ETL processes and ensure data quality and consistency.
· Develop and maintain business intelligence tools and dashboards. Provide actionable insights to stakeholders through advanced data analytics and reporting.
· Data Governance: Establish and enforce data governance policies and procedures. Ensure compliance with data privacy regulations and best practices.
· Implement reliability management practices to ensure high availability and uptime of the data systems. Monitor system performance, conduct regular audits, and implement redundancy and failover strategies.
· Monitor database performance and implement optimization strategies to ensure efficient data retrieval and processing.
· Work closely and effectively with the CTO, business leaders, IT professionals, and other stakeholders to understand data needs and deliver solutions that support business objectives.
· Stay up-to-date with the latest data management technologies and trends. Evaluate and recommend new tools and technologies to enhance data capabilities.
QUALIFICATIONS AND SKILLS
· Leadership Skills: Demonstrated ability to lead and develop a high-performing team. Excellent communication, collaboration, and problem-solving skills.
· Analytical Skills: Strong analytical and critical thinking abilities with the ability to put together a plan to integrate data across systems.
· Experience with Marketing Automation solutions like HubSpot, Marketing Cloud, Zoho or similar with a preference for deep HubSpot experience
· Minimum of 7-10 years of experience in data management, with at least 2-4 years in a leadership role.
· Proven experience in developing and managing a central database or CDP (e.g., HubSpot, Tealium, Blue Conic, etc.)
· Strong experience with marketing automation.
· Experience with subscription billing, contact center, and customer support data a plus.
· Proficiency in database management systems including on the cloud (e.g., SQL Server, Redshift, RDS, etc.).
· Experience with BI tools especially with Power BI and HubSpot.
· Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Data Management, or a related field.
· Strong knowledge of ETL processes and data integration tools.
- · Familiarity with data governance processes and procedures.