Supports development of research, gathers, organizes, and develops narratives. Support qualitative and quantitative research from conceptualization to implementation. Assists with the creation of the monthly business plan, and the market research suite through monthly reporting. Participates in elevating reports to the Chief Business Officer on all Membership and Research department initiatives. Responsible for supporting the Oracle CX to accomplish the full vision of MR360.
Overview:
Completes research in support of strategic decision making and the advancement of the business plan. Helps identify business development opportunities Working directly with the VP Director of M&R, assists with large-scale, Membership and Research projects. Works with the Director and the CBO to implement project timelines, budgets, resources, compliance within policies & procedures, and successful implementation. Assists with the Department's day-to-day initiatives to help meet deadlines. Assists as Project Manager for Membership & Research projects.
Market Research:
Research identified opportunities, initiatives and strategies to support the business plan. In coordination with the Director of M&R, responsible for managing all stages of the market research project life cycle including project management, coordination with teams and developing strategic recommendations. Develops creative research slides and presentations in order to turn complex findings into digestible insights and actionable recommendations. Works collaboratively with other team members to compile, analyze and evaluate market data to better understand member behavior and develop enhanced strategies to expand the reach of the Bank's efforts to members and prospects. Manages primary research tools including but not limited to surveys and other primary research data collection methods across the bank. Creates, designs and administers internal and external surveys that prompts honest feedback while maintaining adherence to current market research standards. Synthesizes and interprets data and results, in support of making strategic business decisions and providing insight into member needs.
Technology / CRM Administration:
Responsible for updating data in the Oracle CX to accomplish the full vision of MR360 through ongoing and planned efforts. Responsible for ensuring data quality in the Oracle CX Assists with Oracle CX administrative functions Assists with the development of new or enhanced workspaces in the Oracle CX Continually enhances the use of technology to measure and monitor member trends
Business Reporting
Works with the director of Membership and Research to put together and format the monthly report to the Board of Directors, error free Additional reporting efforts can include but are not limited to: member interactions with the Bank's marketing and sales outreach, trends driving member behavior, supporting data for product and business line usage, market and membership trends. Works to file the monthly CBO Board report and BOD spotlight filing, Coordinates and delivers monthly 12th of the month reporting Maintains an error-free standard for all written or electronic communications.
Experience:
Three to five years of research experience preferred in Market Research, ROI Calculations / Formula writing, Project Management, Communications, Writing and Proofreading, Creating Measurable Business Objectives and CRM / Database Administrative Functions.
Education:
Bachelor's degree in finance, Business, Mathematics, Research, Data Science or related fields is required.
Salary: $85,000-$100,000
Skills: