We’re Hiring a Customer Support Specialist
About Daybreak
We help millions breathe easier at night — so they can sleep better and live healthier. Our custom-fit sleep apnea dental device empowers patients to take control of their health by allowing doctor-directed care to unfold completely at-home. We are committed to making the path to better health as convenient as possible by guiding every step, from virtual doctor visits to insurance billing. With Daybreak, better sleep isn’t just a dream. It’s a reality. (thedaybreak.com)
Role Description
Join our Customer Support Team to help patients complete their order and ensure they are enjoying the benefits of better sleep quality with their custom-fit dental device. You will build relationships, monitor patient treatment progress, and quickly resolve issues. Above all, the Customer Support Team is the eyes & ears of the organization and is responsible for delivering outstanding customer experience.
Key Responsibilities
- Onboarding: Help patients create and receive a custom fit device and work with our team of dentists and doctors to adjust the device for an optimum sleep experience.
- Support: Answer customer questions, address concerns, and set accurate expectations through a deep knowledge of Daybreak products & services.
- Resolution: Quickly and effectively resolve customer complaints, ensuring that their needs are met and they remain satisfied. Even while we are resolving when things go wrong.
- Advocacy: Be diligent in capturing customer feedback and surfacing it internally on behalf of the customer to ensure products, policies, and processes are constantly improving.
Qualifications / Experience
Attributes
- Customer-obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences.
- Excellent Communication: Enjoys engaging with customers and has excellent email and text writing skills
- Total ownership mindset: Driven to bring every customer through the onboarding experience and improve the process.
- Curious: Capable of handling challenging customer interactions by maintaining a professional and empathetic attitude.
Skills
- High achiever motivated by excellence.
- Superior communication and interpersonal skills.
- Comfort with ambiguity. Ability to quickly adapt & prioritize in a fast-paced, rapidly changing environment.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Proficiency in CRM software and call center systems.
Preferred Experience
- 2+ years in a role with a focus on sales and/or customer support (bonus if in a DTC or e-commerce setting).
- Experience using Salesforce for customer support
Compensation
Compensation is based on a $25 hourly rate as a non-exempt role at 40 hours each week.
As an early-stage startup our benefits include access to a healthcare network.
To apply, please email your resume and cover letter to Tori@thedaybreak.com