Job Overview
Join our dynamic team as a Customer Success Manager, where you will play a pivotal role in enhancing the buyer’s journey and fostering meaningful connections between our clients and the brands they cherish. Our commitment is to transform shopping into a more personable experience, balancing both essential and luxury products. We prioritize diverse talent and cultivate an inclusive atmosphere where every individual can thrive.
Key Responsibilities
- Manage a designated portfolio of clients throughout their entire lifecycle, from onboarding to renewal.
- Drive initiatives aimed at boosting customer retention, satisfaction, and growth.
- Partner with sales and internal teams to successfully onboard and support new clients, establishing yourself as a trusted advisor.
- Develop proficiency in our product offerings and the e-commerce landscape, providing valuable insights through data analysis and reporting.
- Design success plans and conduct quarterly business reviews with executive stakeholders.
- Forge strong relationships at various levels within user and executive teams across multiple brands.
Required Skills
- Exceptional multitasking and organizational skills to prioritize effectively in a fast-paced environment.
- Proven ability to manage and expand a significant book of business while sharing best practices with colleagues.
- Familiarity with project management principles and skills is highly desirable.
- Experience with account planning and proficiency in Google Analytics and Digital Marketing is preferred.
- Previous experience in a performance-based role tied to sales/revenue and retention objectives is a plus.
Qualifications
- Bachelor's Degree or equivalent professional experience.
- 0-2 years of experience in Account Management or Customer Success, ideally in digital media, e-commerce, technology platforms, or a SaaS context.
- Experience with prominent retailers such as Amazon, Best Buy, or Walmart is an advantage.
Career Growth Opportunities
We are committed to your professional development and offer diverse programs that empower you to enhance your skills and advance your career.
Company Culture And Values
Our workplace fosters inclusivity and celebrates diversity, creating a collaborative environment dedicated to enhancing the customer experience.
Compensation And Benefits
We are devoted to promoting a healthy work-life balance and enhancing employee well-being. Our comprehensive benefits package includes:
- Flexible work-from-home arrangements
- 401K Match
- Flexible vacation policy
- Medical/Dental/Vision coverage
- 16 weeks of paid parental leave (in the U.S.)
- Technical stipend
- Professional development programs
- Wellness initiatives
This remote position is open to applicants based in the U.S. We are proud to be an equal opportunity employer.
Employment Type: Full-Time
