On-site Tue, Wed, Thu
Afternoon/Late shift – 11:30 – 8:30
Responsibilities:
Facilitates systems integration testing between wholesale applications and customers' systems including managing environmental configurations; troubleshooting and analysis; and issue resolution across internal applications, access channels, and end user systems. Understands Fedwire Funds, Securities, and the National Settlement Service.
Core Responsibilities
• Facilitates testing activities (Depository Institution tests, Operational Readiness Tests, or special testing campaigns), manages complex relationships with customers, and troubleshoots issues. Ensures testing communication and issue escalation.
• Supports customer application testing initiatives involving the Funds services, Securities services, and National Settlement Services for those customers who access Fedwire services, FedLine Direct (FLD), and/or FedLine Advantage (FLA) channels.
• Engages customers to understand their emerging testing needs via emails, telephone calls, and web requests. Represents the Voice of the Customer (VOC) for product development.
• Executes test strategies and leverages standard and consistent approaches for testing.
• Identifies anomalies within the Depository Institution Testing (DIT) environment and escalates issues and concerns.
• Performs customer setups and configurations within the DIT environment.
• Provides Saturday (pre-production) support for customers performing Operational Readiness Testing (ORT) and support for customers performing regular testing in both DIT and Production environment.
• Answers and responds to moderately complex inquiries from depository institutions to assist with configuration and application testing.
• Generates metrics related to operations and application support.
• Ensures special testing efforts like Business Resumption Test (BRT), Import Export Testing, and any activities to support Client initiatives.