Crown Enterprises is looking for a highly motivated team player with exceptional customer service skills looking for a career in the IT field. We are a managed services provider providing outsourced IT Service to our growing client base utilizing the latest technology in the industry. If you want a place you can call home, where you're not just a number, where family is just as important to us as it is to you, and an environment where you can rapidly grow your skills, then this is the place for you.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Responsibilities and Duties
- Provide remote and onsite desktop, laptop, server and network problem management and resolution services to clients and end-users via Company’s communications and remote and onsite support solutions, processes and procedures
- Identify, document, prioritize, troubleshoot and escalate service requests per Company’s problem management and resolution processes and SLAs
- Perform proactive maintenance of client and end-user hardware, software and services per Company’s established processes and best practices
- Maintain and pursue I.T. training competencies and certifications per Company’s established training schedule and requirements
- Maintain Company standards for client satisfaction, utilization and compliance policies
- Utilize Company’s PSA and RMM solutions per Company’s established processes to deliver maintenance and problem management and resolution services to clients and end-users
- Interface with clients, end-users and vendor support resources as needed to deliver services within established SLAs
- Maintain communication with all affected parties during problem management and resolution per Company’s established processes and procedures
Qualifications and Skills
- PC/Laptop issues, IE, Windows, Workstation Software installs
- PC Internet connectivity Issues
- Peripheral Device Connectivity
- Smart phone integration
- Virus Removal and Cleanup
- VPN connectivity, remote worker connectivity
- Email connectivity
- MS office suite
- Follow all scripts/procedures/processes
- Restart service, verify log, backup incidences
- Deploy monitoring agents
- Excellent Trouble ticketing/time-keeping documentation
- Remote troubleshooting
- Interfacing with vendors and manufacturer’s service support
- Network monitoring
- Exceptional customer service and communication skills
- Assist project managers, engineers and staff as needed
- Must be able to follow operational procedures and policies as outlined by Senior Management