Field Service Engineer | Tucker, GA
Direct hire | Full-time | Hybrid
Kelly Engineering is seeking a Field Service Engineer to join our client’s team which is a global leader in electrical distribution systems in data centers, construction, healthcare, automotive, oil & gas, and textile industries.
Installation and Commissioning:
- Install and commission new equipment and systems at client sites, ensuring they are correctly set up and operating efficiently.
- Conduct initial testing, validation, and calibration of equipment to verify proper functionality.
- Provide comprehensive on-site training to clients on the operation, maintenance, and troubleshooting of the equipment.
- Assist with the integration of new equipment into existing systems, ensuring seamless functionality.
Maintenance and Repair:
- Educate clients on scheduled preventive maintenance of equipment to ensure optimal performance and prevent unexpected failures.
- Diagnose and troubleshoot technical issues, identify root causes, and implement effective solutions promptly.
- Request for repair or replacement of defective components, parts, and assemblies to restore equipment to full operational status.
Technical Support:
- Provide remote and on-site technical support to clients, addressing their questions, concerns, and issues promptly.
- Respond to emergency service requests with urgency to minimize downtime and disruption for clients.
- Maintain accurate and detailed records of service activities, including maintenance logs, repair reports, and customer interactions.
Customer Service:
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Educate clients on best practices for equipment use, care, and preventive maintenance to maximize equipment lifespan and performance.
- Address client concerns and feedback professionally, ensuring high levels of customer satisfaction and loyalty.
Documentation and Reporting:
- Prepare detailed service reports documenting issues, actions taken, and outcomes for each service visit.
- Maintain up-to-date technical documentation, including user manuals, service bulletins, and maintenance procedures.
- Report recurring issues and provide feedback to engineering and product development teams to support continuous improvement initiatives.
Qualifications and Education Requirements
- Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
- 5-8 years of experience as a Field Service Engineer
- Strong technical knowledge of [relevant equipment/systems], including electrical, mechanical, and software components.
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Proficiency in using diagnostic tools, meters, and software applications for equipment testing and repair.
- Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
- Ability to work independently, manage multiple service calls, and prioritize tasks efficiently.
Travel
40%-70% (project dependent)
Client benefits
- Benefits covered at 100% for employees
- PTO
- 401k with company match
- Competitive salary with bonus potential
- Extensive company-provided technical training for busway distribution systems
- International company environment with learning opportunities
Applicants must be legally permitted to work in the United States. Sponsorship is not available for this opportunity. OPT or H1B Visa is not being accepted at this time.
