Responsibilities
Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly and effectively to customer service inquiries
- Troubleshoot and develop creative solutions that cater to customer challenges
- Having full knowledge and staying up to date on all of our products and services
- Provide technical assistance to callers
- Communicating with customers through various channels.
- Acknowledging and resolving customer needs in a timely and satisfactory manner
- Keeping records of customer interactions, transactions, comments and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support
Qualifications
- Strong customer service skills
- Excellent verbal and written communication skills
- Ability to maintain professionalism when customers are stressed or upset.
- Experience working in a fast-paced team environment
- Experience working with Rice Cookers or relevant experience required
- Must be eligible to work in the U.S.
- Bilingual in Korean and English is highly preferred
Salary Range: $45K - $50K
Company Description
Cuckoo is a South Korean brand with 40+ years of experience in making premium kitchen appliances and home products. They're famous for their top-ranking pressure cookers in South Korea and globally recognized for kitchen technology. Cuckoo offers a wide range of high-quality products like rice cookers and air purifiers, known for excellent customer service. They've grown significantly and focus on innovation to improve customer lives. In 2019, they launched Cuckoo Rental America, providing water and air purifier rental services in the US.
Cuckoo is a South Korean brand with 40+ years of experience in making premium kitchen appliances and home products. They're famous for their top-ranking pressure cookers in South Korea and globally recognized for kitchen technology. Cuckoo offers a wide range of high-quality products like rice cookers and air purifiers, known for excellent customer service. They've grown significantly and focus on innovation to improve customer lives. In 2019, they launched Cuckoo Rental America, providing water and air purifier rental services in the US.