Summary of Position
The Senior Quality Assurance Analyst is responsible for performing a thorough compliance and quality control post-closing review of consumer loans, lines of credit and credit cards to ensure adherence to Tower Federal Credit Union (TFCU) policies, procedures and underwriting guidelines as well as State and Federal regulatory requirements. The position functions as the lead analyst, managing the daily loan application quality control and fraud detection workflow from various accession points throughout the life-of-loan cycle.
Responsibilities include: strategizing with Sales & Support, Credit Operations and Credit Card Operations to develop the tools necessary to execute a conscientious review of consumer loans; investigating potential fraud and determining if further examination is required by the BSA Department; collaborating with other Quality Assurance Analysts by sharing ideas, solutions, and strategies that are applied through all of Tower’s lending channels; communicating review results and recommended corrective action to Senior Management, Lending Management, Internal Audit and staff; mentoring and coaching fellow team members and new hires; and uphold Tower’s consistent standards for granting credit to members and preventing fraud.
Ultimately, as a leader within the department, the Senior Quality Assurance Analyst will ensure the quality assurance team routinely demonstrates expert knowledge of policies, processes, and systems as well as engage industry best practices to promote deepening of the their business acumen.
Required Qualifications
Possession of a HS Diploma or equivalent and 5 years of experience in progressively responsible consumer loan underwriting, quality assurance, or fraud investigation/prevention related roles.
Experience to include at least two years of financial institution experience in fraud investigation, collections, chargebacks and/or investigating/analyzing account activity.
At least two years of successful experience that demonstrates the ability to interact directly with customers with tact, sensitivity, respect and confidence.
Or, an equivalent combination of education and experience
Familiar with the operation of major credit union products, services and systems.
Experience supporting risk/compliance initiatives within the business.
Leadership experience including being proactive, coaching, mentoring, leading by example, fostering teamwork, emphasizing 360 degree communication, willingness to learn/teach, and developing a replacement.
Professional certifications or designations preferred (e.g., CFE, CAMS, ACAMS, CFCS).