Job Title: Data Analyst
Location: Miami, Florida, USA
Company Overview
At vLex, we're redefining legal technology. We're a global company providing smart solutions to legal professionals, pushing boundaries with Vincent—our AI-driven platform that automates legal workflows such as research, contract review, and document analysis. We're on a mission to transform how legal work gets done, and we need a skilled Data Analyst to drive our data-driven strategies and optimize our business processes.
Role Overview
As a Data Analyst, you'll play a critical role in analyzing and integrating data from our internal systems—including Netsuite, HubSpot, MixPanel, Recurly, Strapi, and others—to uncover insights about customer behavior, lead conversion rates, and sales performance. You'll generate regular reports on key metrics, work closely with cross-functional teams to provide data-driven insights, and support the development of customer profiles and segmentation strategies. Your ability to navigate multiple data sources and translate complex data into clear, actionable recommendations will help shape our marketing campaigns, sales strategies, and product development.
Key Responsibilities
Integrate and Analyze Data from Multiple Systems:
- Collect, process, and analyze data from various internal systems such as Netsuite, HubSpot, MixPanel, Recurly, and Strapi.
- Ensure data integrity and consistency across all platforms.
CRM Data Management and Analysis:
- Deeply understand and manage CRM systems (like HubSpot) to track and analyze customer interactions, sales performance, and lead management.
- Customize CRM dashboards and reports to meet the needs of different teams.
Data Analysis and Reporting:
- Process and interpret large datasets using tools like Excel, SQL, or BI tools (e.g., Tableau, Power BI).
- Generate regular reports on key metrics such as customer acquisition, retention, lifetime value, and lead conversion rates.
- Develop dashboards and visualizations to present data insights to stakeholders.
Insight Generation:
- Identify trends, patterns, and opportunities within the data that can inform sales, marketing, and product strategies.
- Provide actionable recommendations based on data analysis to optimize business performance.
Monitor and Assess Campaign Effectiveness:
- Use data from MixPanel and other analytics tools to monitor and evaluate the effectiveness of marketing campaigns and sales efforts.
- Provide recommendations for optimization based on performance data.
Revenue and Subscription Analysis:
- Analyze revenue and subscription data from Recurly to understand customer billing patterns, churn rates, and lifetime value.
- Collaborate with finance to reconcile revenue data between systems.
Content Management Data Integration:
- Work with data from Strapi to analyze content performance and user engagement.
- Provide insights to the content team to improve content strategy.
Financial Data Coordination:
- Coordinate with Netsuite to integrate financial data into overall business analytics.
- Assist in financial forecasting and budgeting processes based on data insights.
Customer Profiling and Segmentation:
- Support the development of customer profiles and segmentation strategies based on data analysis from all systems.
- Collaborate with marketing to tailor campaigns to specific customer segments.
Cross-Functional Collaboration:
- Work closely with the Product Marketing Manager, Inside Sales Manager, and other team members to provide data-driven insights.
- Translate complex data insights into clear recommendations for cross-functional teams.
Problem-Solving and Process Optimization:
- Use data to identify inefficiencies and recommend process improvements across departments.
- Develop and implement data collection systems and other strategies that optimize statistical efficiency and quality.
Data Governance and Compliance:
- Ensure compliance with data protection regulations and company policies.
- Maintain best practices for data management and usage across the organization.
Who You Are
Analytical Thinker with Technical Expertise:
- Strong analytical skills with the ability to process and interpret large datasets from multiple sources.
- Proficient in data analysis tools and comfortable working with complex data structures.
Systems Integrator:
- Experienced in integrating and working with data from systems like Netsuite, HubSpot, MixPanel, Recurly, and Strapi.
- Able to navigate APIs and data export/import functions to consolidate data.
CRM and Analytics Expert:
- Deep understanding of CRM systems, particularly HubSpot, including customization and advanced reporting.
- Familiarity with web and product analytics tools like MixPanel.
Insightful Strategist:
- Ability to identify trends, patterns, and opportunities within data from various systems.
- Skilled in translating data insights into actionable business strategies.
Effective Communicator:
- Excellent communication skills to convey complex data insights in a clear, actionable manner.
- Able to present findings to both technical and non-technical audiences.
Problem Solver and Innovator:
- Skilled in using data to solve business problems and optimize processes.
- Proactive in identifying areas for improvement and implementing solutions.
Collaborative Team Player:
- Ability to work effectively with cross-functional teams.
- Open to feedback and values team input.
Preferred Experience
- Minimum of 3-5 years of experience in data analysis and reporting, preferably in a B2B environment.
- Proficiency in data analysis tools such as Excel, SQL, Tableau, or Power BI.
- Experience working with internal systems like Netsuite, HubSpot, MixPanel, Recurly, and Strapi.
- Experience in data integration and ETL processes across multiple platforms.
- Bachelor's degree in Data Science, Statistics, Computer Science, or a related field (Preferred).
- Experience generating reports and dashboards for various stakeholders.
- Familiarity with APIs and data automation scripts to streamline data collection and reporting.
- Knowledge of programming languages such as Python or R.
- Familiarity with the legal industry or SaaS products is advantageous.
- Knowledge of data protection regulations and best practices.
Why You Should Join Us
Joining vLex means being part of a team that's at the forefront of legal technology innovation. You'll have the opportunity to work with a diverse set of data systems, influencing key business decisions through comprehensive data integration and analysis. Working closely with senior leaders and cross-functional teams, you'll make a tangible impact on our growth and success. This is a unique chance to contribute your expertise to a dynamic and forward-thinking company that values data as a cornerstone of its strategy.
Benefits
- Access to medical, dental, vision insurance and additional benefits.
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and growth within a dynamic industry.
- Collaborative and innovative work environment.
How to Apply
If you're excited about the opportunity to make a significant impact and help us redefine legal technology through data, we'd love to hear from you. Please submit your resume and a cover letter detailing your relevant experience with the mentioned systems.