Job Summary:
The Loan Servicing Specialist coordinates and processes a variety of service tasks on PrideCo’s entire loan portfolio from loan doc generation through loan payoff; provides customer service to all parties to the loan; and participates in overall department projects.
Supervisory Responsibilities: None.
Duties/Responsibilities:
LOAN DOC GENERATION / FUNDING:
• Loan document generation - drafts loan docs utilizing Lightning Doc system.
• Prepares for loan funding according to procedure by executing tasks on the internal Funding Checklist. Works with escrows, titles, brokers, and borrowers to coordinate successful loan closing.
SERVICING:
•Stakeholder Communication/Troubleshooting - interfaces directly with loan contacts including brokers, borrowers, escrow agents, and title officers; ensuring excellent customer service and bringing issues to successful completion.
•Servicing A/R - manages file onboarding and accounts receivable in conjunction with FCI via tracking and communication to borrowers. Escalates issues to Loan Operations Manager.
•Extensions Admin – prepares reports on maturing loans and generates/processes extension documents as approved by Loan Operations Manager. Updates software systems for accurate reporting.
•Notice of Default – prepares and distributes notices related to default and foreclosure as approved by Loan Operations Manager.
•Team Meeting Participation - participates and reports out in all team meetings on Servicing function.
•Reporting & Research - researches and reports monthly on loan details/portfolio.
•Loan CRM expert – assist with build out, implementation, and maintenance of loan software system. Ensures loan processing software and systems are updated, accurate, and maintained.
•Loan Payoff – assists with loan payoff tasks and reports.
GENERAL/AD-HOC:
•May perform special projects, research, and analysis as requested regarding loan operations.
Performs other related duties as assigned.
Qualifications / Skills / Abilities:
•Minimum one (1) year of loan servicing experience is required;
•High school diploma or GED required;
•Strong organizational skills and attention to detail;
•Ability to prioritize, meet deadlines, and perform well in fast-paced environment;
•Strong verbal, written, and oral communication skills;
•Strong analytical and problem-solving skills;
•Proficient with Microsoft Office Suite
•Experience with loan CRM software; preferably The Mortgage Office
•Maintain regular attendance and punctuality relative to daily work schedule is required.
Physical Requirements:
•Prolonged periods of sitting at a desk and working on a computer.
•May require minimal light lifting.
Benefits:
- Insurance benefits eligible (medical, dental, vision, group life)
- 401k eligible (4% employer match, immediately vested)
- Paid Time Off / Holidays (9 standard + 2 floating)
- Open to hybrid work location arrangement