We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
Generac seeks an Analytics Engineer III for a Remote role. This role will be a part of the Platform Analytics Team, which provides essential infrastructure for oversight of all internet connected and field installed Generac Clean Energy products. This team builds tools to act as an early warning to product related issues and oversees the field monitoring of products. We scrutinize data collected from all residential equipment and analyze 'big data' to ensure products are working as expected. The candidate should be highly skilled in statistics and programming, with the ability to confidently assess, analyze, and organize large amounts of data. The successful candidate will effectively understand system performance, identify early signs of product issues, and communicate these back to multiple business groups.
Essential Duties & Responsibilities:
- Monitor real-time operation and performance of internet connected and field installed products.
- Develop, streamline, and document process to hand off identified product issues to Customer Service, Operations, and Product Engineering to dispatch proper resources to assets as necessary
- Provide regular updates to internal stakeholders on product analytics and operations reviews
- Identify and evaluate system irregularities, taking corrective action as provided in established guidelines and in accordance with safety practices
- Collaborate with stakeholders to define analytical goals and metrics
- Report progress to roadmap (features, improvements, targets) for each product line for current and legacy generations
- Create presentations to provide updates on emerging trends, risks and issues through an analytical framework
- Create documentation outlining identified issues, process improvements, analytical tools, and outcomes
- Communicate as necessary with Customer Service, Operations, Product Engineering, and other internal stakeholders to drive product operation and future improvements
Minimum Qualifications:
- B.S. degree in a STEM field and 2-4 years of related experience or M.S. Degree and 0-2 years of related experience, or an equivalent combination of education and years of related experience
- Experience with either Tableau, BI toolset or Python analytics environment
- General knowledge of SQL database concepts
Essential Qualifications:
- Creative, motivated and self-directed, must perform in high-pressure, dynamic environments
- Superior communications skills – both written and verbal with external and internal customers
- Detail-oriented internal and external customer service focus
- Proficient in data analysis, modeling and reporting with Excel
- Experience writing queries in SQL or NOSQL database language
- Experience with BI toolset such as Tableau, PowerBI, JMP, etc.
Preferred Qualifications:
- Power electronics and/or control system experience
- Firm understanding and practical application of statistical concepts
- Experience with Python or comparable programming language for analytics
- General understanding of electrical engineering concepts
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”