Job Title:-Business Analyst III
Location: Houston, TX 77002
Position Type: Contract
Schedule: Hybrid 3 Days in Office, 2 Days Remote
Job Description
Essential Duties/Responsibilities:
- Time management and coordination of digital communication projects.
- Acts as a project manager can organize, lead, and executes efficiently.
- Delivers highlights, headlines, and executive updates to senior leadership.
- Helps to determine priority of team projects and tasks.
- Interaction with internal and external clients is needed to understand e-communication requirements and deliverables.
- Highly motivated, comfortable working both independently and in a team environment with proven record of accomplishing goals and tasks on time
- Manage multiple, concurrent projects and able to deliver.
- Perform daily execution tasks, conducts audits, and prepares reconciliation reports with a focus on timeliness, accuracy, and customer impact.
- Communicate information effectively to cross-functional teams in both written and oral form.
- Able to create and deliver presentations.
- Requires very little direction to get the job done.
- Must exercise initiative, good judgment, and professionalism.
- Taking responsibility for delivering expected and timely outcomes.
- Develops deep subject matter expertise in essential operational tools as necessary.
- Monitors vital operational metrics and responds as necessary to ensure consistently superior operational performance.
- Deliver status updates to key stakeholders at regular intervals.
- Identifies issues when they arise, quickly diagnoses root causes, and implements an appropriate solution.
- Designs/implements/manages robust processes and database solutions to support new business and operational activities.
- Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.
- Continually evaluate the effectiveness of Program Support processes and initiate processes and system improvement and automation activities.
- Develop approach documentation and business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review.
- Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities.
- Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery.
- Work closely with the Product Owner to deliver projects, enhancements, and production fixes.
Minimum Requirements:
Analyst III
- 7+ years related experience in an Operations/IT/Project Management/Consulting role required.
- Experience leading cross-functional team projects from requirements to implementation required.
- Six months to 2 years of professional experience in the energy market is required.
Preferred Qualifications:
- Bachelor's degree from an accredited college or university is preferred.
Additional Knowledge, Skills, and Abilities:
- Develops communications, content, and data element mapping.
- Monitor customer communications for multiple brands – both automated and manual – to ensure compliance with rules, internal policies, and regulatory guidelines.
- Perform quality assurance tests to ensure links, image, subject lines, and dynamic elements are functioning correctly.
- Interaction with internal and external clients is needed to understand e-communication requirements and deliverables.
- HTML coding, proofing, editing, and troubleshooting.
- Liaise with internal stakeholders along with external clients to understand the requirements for each campaign.
- participate in the creative discussions to develop solutions for stakeholders.
- Develop digital communication strategies and oversee the implementation.
- Responsible for monitoring the effectiveness of the website and other digital platforms.
- Aware of SMS compliance, best practices, and industry standards.
- Familiar with the CAN-SPAM Act.
- HTML, Dreamweaver, and Photoshop experience is preferred.
- Experience with Salesforce Marketing Cloud preferred.
- Ability to work long hours when required.
- Comfortably handles risk and uncertainty as appropriate for level of responsibility.
- Attention to detail with organizational and problem-solving skills.
- Exhibits technical and analytical aptitude.
- Solid negotiation and conflict resolution skills.
- Demonstrates strong customer service skills with both internal and external customers.
- Work effectively and build relationships with people at all levels – solid team player.
- Comfortable working with a cross-functional business team composed of people with diverse backgrounds.
- Excellent communication skills, both written and verbal.
- Demonstrates strong work ethic.
- High level of honesty and integrity.
- Makes good business judgments/decisions.
- High initiative.
- Results-oriented.
- Proficient in Microsoft Office products (Word, Excel, Visio, PowerPoint, Power BI, and MS Project).