Organization- Hyatt Corporate Office, Chicago
Summary
The Opportunity
We're seeking a highly experienced leader to architect, build, and operate a new global Agile Coaching practice, helping shape, codify, and scale agile ways of working at Hyatt. This senior-level role will be a cornerstone of Hyatt’s Capability Building Hub (CBH), a group dedicated to transforming our business operations through four key areas: focus on outcomes, test-and-learn, break down silos, and foster a growth mindset - capabilities that empower our organization to adapt with speed and focus.
This professional will be responsible for broad strategic oversight of a distributed group of coaches embedded in numerous functions and regions. They will collaborate with cross-functional leadership to construct an operating model for a new global coaching practice; elevate and manage the maturity of our enterprise coaching capabilities (breadth and depth), develop a comprehensive apprenticeship program for coaches; manage and mentor senior agile coaches; and significantly contribute to the overall agile knowledge base of the company. Additionally, this role will have direct management responsibility for a team of high-performing agile coaches within the CBH.
The ideal candidate is a visionary yet pragmatic agile expert with an extensive track record of successful enterprise-wide agile transformations and practice development, coupled with exceptional leadership and communication skills. Critical success factors include the proven ability to drive and inspire transformational change, lead through strategic influence rather than direct authority, and effectively communicate and collaborate with C-suite executives and all levels of the organization.
You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedules
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
Key Responsibilities:
- Define and Build a World-class Coaching Practice:
- Collaborate with senior leadership to define the strategy and enterprise-wide operating model for a global coaching practice aligned with Hyatt's ways of working.
- Architect and execute a roadmap to transform Hyatt’s agile coaching capabilities, accelerating the adoption of agile ways of working across all organizational levels and departments.
- Establish a robust, scalable structure to manage and mentor agile coaches, promoting consistent, best-in-class practices across a globally distributed coaching team.
- Implement metrics to measure the impact of coaching on driving business value and outcomes.
- Architect and Implement Transformative Learning Programs:
- Design and oversee the implementation of a comprehensive, enterprise-wide agile capability development strategy that aligns with Hyatt's business objectives and cultural values.
- Develop and lead immersive, high-impact learning experiences to onboard agile coaches and significantly enhance their expertise and capabilities on an ongoing basis.
- Create a strategic roadmap to ensure learning incorporates cutting-edge practices, emerging trends, and innovative approaches in agile methodologies and organizational transformation.
- Mentor a Global Team of Agile Coaches:
- Cultivate a high-performance community and culture of continuous learning and improvement among agile coaches.
- Provide ongoing coaching to senior agile coaches, ensuring long-term alignment with CBH best practices.
- Offer strategic guidance and support to coaches, helping them navigate complex technical and organizational challenges and achieve target outcomes.
- Develop and Contribute to Coaching Knowledge Base:
- Develop and disseminate coaching best practices, case studies, and lessons learned throughout the organization.
- Stay at the cutting edge of industry trends and advancements in agile methodologies, sharing strategic insights with leadership and constantly evolving the knowledge base.
- Management Responsibilities:
- Direct and manage a team of senior agile coaches; maintain strategic oversight and mentorship relationships with additional agile coaches (non-reporting) across the organization.
- Conduct regular performance evaluations, providing actionable feedback and development plans for direct reports.
- Align team goals with organizational objectives and track progress toward achieving these goals.
Qualifications
Qualifications:
- 15+ years of experience, with extensive leadership experience in agile coaching, organizational transformation, and practice development at large-scale companies.
- Recognized expert-level applied skills in Lean-Agile methodologies, Design Thinking, and Growth Mindset, with a track record of successful enterprise-wide implementations.
- Demonstrated ability to develop and sustain programs & practices that result in measurable, significant capability uplift across large organizations.
- Proven experience in leading high-performing teams and driving transformational change in complex, global environments.
- Exceptional facilitation, communication, and interpersonal skills; ability to influence and collaborate effectively at the C-suite level and across all organizational tiers.
- Demonstrated success working effectively with diverse, cross-functional teams and stakeholders.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
