Do you want a job where you can make a real difference? Join us as a Customer Service Coordinator (CSC) and be part of a team that’s all about delivering healthy, nutritious meals to K-12 students nationwide! In this role, you’ll be the go-to problem solver, ensuring our customers are happy and everything is running smoothly. If you’re a multitasking master who loves helping others, we want to hear from you!
What You'll Do
Be the Go-To Support Guru
- Handle incoming customer calls like a pro, addressing inquiries with a friendly, professional touch.
- Collaborate with internal departments (Operations, Nutrition Compliance, and Purchasing) to troubleshoot and resolve any issues that come your way.
- Be the voice of our company, offering clear and accurate information about our meals and services.
Keep Things Running Smoothly
- Accurately log customer complaints and concerns—nothing slips through the cracks on your watch!
- Track the status of customer issues to ensure timely follow-ups and complete resolutions.
- Maintain organized records of every customer interaction, ensuring our team stays up to date.
Drive Communication and Coordination
- Work with internal teams to make sure customer issues are addressed quickly and efficiently.
- Share daily operational updates with the team, highlighting trends, recurring issues, and areas we can improve.
- Help coordinate special events, holidays, and operational needs, keeping things exciting and on track.
What We’re Looking For
- A people person with excellent verbal and written communication skills.
- Strong problem-solving skills with a keen eye for detail.
- Someone who can juggle multiple tasks without breaking a sweat.
- Familiarity with using computer systems to log and track customer interactions.
- 2 years of experience in an office-based customer service role or call center (if you’ve worked for a mission-driven company, that’s a big plus!).
Bonus Points If You Have
- Knowledge of Microsoft Word, Excel, and Outlook.
If you’re passionate about improving the lives of kids through healthy meals and enjoy working in a collaborative environment, join us at Revolution Foods! Let’s make a difference together.
Pay Range: $21-24 p/h