Our automotive client is seeking collaborative, user-focused content designers to be part of their team that creates experiences that solve both business and customer problems.
Youll partner with the UX team, product owners, developers and other stakeholders to design, write, edit and test clear, in-product content across our mobile, web and in-vehicle digital experiences to help customers find and understand the information they need.
WHAT YOU'LL DO:
Lead content design for key program areas. Become an expert in the features, functionality, and business objectives and an authority on the customers and content needs.
Collaborate with UX designers from project initiation to delivery, creating content as you iterate with design partners on concepts, user flows, and prototypes.
Conduct content discovery, including inventories, audits, and competitive research.
Organize content for discovery and findability.
Write useful, accessible copy for dialogs, empty states, alerts, tooltips, help text, navigation labels, and onboarding.
Identify when and why research is needed to inform a content approach.
Test, evaluate and improve content. Collaborate with your UX Researcher about when and how to use analytics, customer success data, voice of the customer, and methods like A/B testing, readability testing, usability testing, and navigation model testing.
Collaborate with UX Designer and Researcher partners on discovery work like card sorts, user surveys, interviews, and workshops.
Provide a clear rationale for content design decisions at reviews and share outs. Help partners understand how youre using content design to define and solve customer needs as the foundation of those decisions.
Advocate for the customer and foster empathy from stakeholders.
WHAT YOU'LL NEED:
BA/BS degree or higher in Journalism, Communications, Research, or a related field, or equivalent experience.
Collaborative mindset, curiosity and an open mind.
Excellent writing and editing skills, with a strong understanding of English grammar and mechanics.
Ability to align with brand voice and tone standards.
Experience with design methods and tools, including Figma.
Experience in design thinking and human centered design methodologies, including facilitating workshops.
Excellent time management skills and strong attention to detail.
Flexible and adaptable, able to work through ambiguity.
Ability to simplify complex business requirements and translate them into clear and compelling human-sounding content for users.
NICE TO HAVES:
Ability to support the evolution of the UX content style guide.
Understanding of and alignment with the principles of accessibility and inclusion in your content (Web Content Accessibility Guidelines (WCAG) 2 requirements).
Working in an agile development environment; working in design sprints and using Jira to write user stories and plan and track your work.
If you think you're a good fit for this role, send us your portfolio / resume!
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Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
Submit resume (and samples if applicable) to: Abby.Singerling@jobalert.creativecircle.com
Creative Circle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements.
